News

Afiniti to Unveil eXperienceAI at Avaya ENGAGE 2024
Afiniti Celebrates Bronze Stevie Win for AI Integration in Partnership with LivePerson
Sam Logan, Afiniti’s Chief Legal Officer, Offers Insight into AI-Powered Customer Service
Empowering Connections: Afiniti at Enterprise Connect 2024
Dr. Caroline O’Brien & Professor Elazer R. Edelman Discuss AI Safety Testing in VentureBeat
Afiniti Appoints Mike Myshrall as its CFO
Afiniti President Tom Inskip moderates panel on AI and sustainability at COP28
MIke Fries and Tom Inskip discuss AI
Fireside chat: Mike Fries and Tom Inskip discuss artificial intelligence
Five compliance best practices for a successful AI governance program
AI can enhance human connections – and the customer experience needs this most of all
Ignite Worldwide: Field Trip at Afiniti’s DC Headquarters with Johnson Middle School and Wheatley Education Campus
Afiniti Appoints Hassan Afzal as its Chief Executive Officer
Afiniti Appoints Tom Inskip as its President
Data Privacy Can Be a Competitive Advantage
Generative AI offers great promise – with the right guardrails
CISO Andrew Smeaton shares 4 strategies for modern CISOs to demonstrate value
Think first: why responsibility needs to be forefront when deploying AI
Consuelo Remmert at Disrupt 23: How AI can transform your contact center
Insights from Afiniti’s David Kroner: Humanizing the policyholder experience to battle inflation and drive loyalty
How Afiniti Can Improve Customer Satisfaction in Telecommunications
How Afiniti Can Help Facilitate Growth in Insurance
Afiniti Appoints Andrew Smeaton as Chief Information Security Officer
How Afiniti’s AI Can Improve Collections
LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience
Responsible AI – not sentience – is crucial for today’s business transformation
Afiniti Appoints Nick Honeyman-Brown as CFO
Afiniti Announces Board and Executive Leadership Changes
Afiniti Names Larry Babbio CEO
Afiniti Wins Gold for Best Use of Social Media for B2B at CMA Awards
Afiniti Announces Larry Babbio as Chair, Establishes Special Committee To Conduct Investigation
Afiniti Chairman and CEO Steps Down
Afiniti and Genesys Announce Native Integration of Afiniti Enterprise Behavioral Pairing Within Genesys Multicloud CX
Afiniti Appoints Dr. Caroline O’Brien as First Chief Data Officer
Afiniti is Awarded Gold Prize at MarCom Awards
Sky Extends Partnership With Afiniti to Deliver Better Customer Experiences
Afiniti Named Silver Company of the Year at the Stevie Awards
Afiniti Pairs with Ignite Worldwide
Afiniti’s Social Videos Win Two Silver Prizes at Telly Awards
WSJ: Your Call May Be Recorded (and Analyzed by a Bot)
Afiniti Praised as Technology of the Year in Telecom at the 2021 Excellence Customer Service Awards
Sparking interest in tech careers with Ignite Worldwide
Alicia Richart to lead Afiniti’s Iberia operations
Infographic: Customer Preferences for Business Communications
Afiniti welcomes Consuelo Remmert as General Manager
CCO Tom Inskip shares 3 key considerations for implementing AI in Forbes
Afiniti Named to Deloitte’s 2019 Technology Fast 500
Afiniti Wins inaugural GITEX Hero Award
WSJ on how tech companies are using AI to optimize customer service
Effective AI requires diversity and teamwork, says VP Caroline O’Brien
Afiniti Commended by Frost & Sullivan for its Vision of Using AI to Strategically Match Customers with Service Agents in Contact Centers
O2 Names Afiniti “Best Partner for Innovation”
Evening Standard Recaps the International Women’s Day Global Conversation
Les Echos: Télécoms : la difficile modernisation des centres d’appels
Avaya & Afiniti: Bringing AI to Contact Center Near You
La Tribune interviews Afiniti’s GM of France, Jérôme de Castries
Afiniti to partner with Avaya on transformational new AI initiative
Robots may not take your job after all, says Forbes

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