Relationships matter
Afiniti is a leading provider of artificial intelligence that helps enterprises develop better relationships with their customers.
Afiniti uses patented artificial intelligence technology to pair participants in customer interactions based on how well they are likely to interact.
Our technology is used globally in the healthcare, telecommunications, travel, hospitality, insurance, and banking industries, and across multiple customer experience channels.
Our partners
We have partnerships with over 60 leading companies across the entire contact center value chain. These partnerships allow us to help more clients in more ways — by making it easier for them to adopt our technology. They also support
our ability to create new products and services to benefit our clients’ businesses.
Our values
We’re a diverse team united by our shared values: think big, work smart, build trust, be open and spread joy.
Think Big.
We are inventors who give each other the time, the space, and the backup to try new things.
Be Open.
We’re an open and inclusive bunch, collaborating across time zones, cultures, and teams.
Build Trust.
We always do what’s right for our customers and we strive to make each other proud.
Work Smart.
We work both smart and hard, pursuing excellence in everything we do.
Spread Joy.
We keep the joy levels high by celebrating wins, saying thank you, and being generous with our praise.
Our Leadership
Jerome Kapelus
Chief Executive Officer
Becky Vernon
SVP, General Counsel
Belma Kaya
Head of Engineering
Ben Evans
Chief Partnerships Officer
Colin Miles
EVP, Global Delivery & Infrastructure
Corey McCaffrey
SVP, General Counsel
Eleni Theodosiou
SVP, Head of Business Performance and Operations
Fakhar Ejaz
Head of People
John Kane
Head of R&D
Paul Maass
Head of Revenue
Theresa Gebert
Head of Product
Thomas Inskip
President
Vikash Khatri
EVP, Head of AI Production
Wesley Fink
Chief Financial Officer
Our Leadership
Jerome Kapelus
Chief Executive Officer
Becky Vernon
SVP, General Counsel
Belma Kaya
Head of Engineering
Ben Evans
Chief Partnerships Officer
Colin Miles
EVP, Global Delivery & Infrastructure
Corey McCaffrey
SVP, General Counsel
Eleni Theodosiou
SVP, Head of Business Performance and Operations
Fakhar Ejaz
Head of People
John Kane
Head of R&D
Paul Maass
Head of Revenue
Theresa Gebert
Head of Product
Thomas Inskip
President
Vikash Khatri
EVP, Head of AI Production
Wesley Fink
Chief Financial Officer
Advisory Board
Ronan Dunne
Former CEO, Verizon Consumer
Kirsten Kliphouse
Former President, Americas, Google Cloud
Gavin Patterson
Former President & CRO, Salesforce
Janey Whiteside
CEO, Consello Growth and Business Development
Alan Jope
Former CEO, Unilever
Frank Jules
Former President, AT&T Global Business
Mark Hawtin
Technology Investor, Investment Director GAM
Shinbae Kim
Former Vice-Chairman of SK Group & CEO of SK Telecom
Ray Voelker
Former CIO, Progressive Corporation
Environmental, Social and Governance
At Afiniti we are committed to harnessing the power of AI for good by upholding our environmental, social, and governance responsibilities. By integrating ESG principles into our AI-driven innovation and into our operations, we strive to create value for our customers while also contributing to a more sustainable and equitable world.