Relationships matter
Afiniti is a leading provider of artificial intelligence that helps enterprises develop better relationships with their customers.
Afiniti uses patented artificial intelligence technology to pair participants in customer interactions based on how well they are likely to interact.
Our technology is used globally in the healthcare, telecommunications, travel, hospitality, insurance, and banking industries, and across multiple customer experience channels.
Our partners
We have partnerships with over 60 leading companies across the entire contact center value chain. These partnerships allow us to help more clients in more ways — by making it easier for them to adopt our technology. They also support
our ability to create new products and services to benefit our clients’ businesses.
Our values
We’re a diverse team united by our shared values: think big, work smart, build trust, be open and spread joy.
Think Big.
Build Trust.
Work Smart.
Be Open.
Spread Joy.
Our Leadership
Hassan Afzal
Chief Executive Officer
Thomas Inskip
President
Consuelo Remmert
SVP, Corporate Affairs
Orlando Hampton
Chief Customer Officer
Caroline O’Brien
Chief Data Officer
Chris Schraft
President, North America
Jérôme de Castries
President, International
Ben Evans
EVP, Partnerships
Sam Logan
Chief Legal Officer
Eleni Theodosiou
SVP, Corporate Development and Investor Relations
Judith Akinosho
Chief Ethics and Compliance Officer
Hannah McCain
SVP, Commercial Finance and FP&A
John Birrer
Chief Administrative Officer
Colin Miles
EVP, Global Delivery and Infrastructure
News and insights
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