CX AI in insurance
Afiniti has been optimizing customer interactions for insurance providers around the world since 2014.
Pairing agents and customers based on best fit leads to a remarkable increase in both customer satisfaction and insurance renewals, premiums, and margins.
How Afiniti delivered for a large US insurance company
$115m
in incremental lifetime premiums delivered annually
Afiniti improves the outcomes that matter most to insurance companies
Increased policy
sales
Increased
persistency
Increased in-network
repairs
Greater upselling &
cross-selling
Higher gross written
premiums
Increased digital
engagement
Increased renewal
rate
Fewer post-call
cancellations
Improved employee satisfaction
