CX AI in insurance

Unlock the Future of Insurance with CX AI

Our latest whitepaper, ‘4 Ways AI Can Improve the Customer Experience – and Boost Profitability for Insurance Carriers,’ explores how AI is transforming customer service in the insurance industry. Discover how AI-driven solutions can enhance customer interactions, increase loyalty, and drive profitability.

Download now to see real-world case studies and strategies for integrating AI into your operations.

Afiniti has been optimizing customer interactions for insurance providers around the world since 2014.

Pairing agents and customers based on best fit leads to a remarkable increase in both customer satisfaction and insurance renewals, premiums, and margins.

How Afiniti delivered for a large US insurance company

$115m

in incremental lifetime premiums delivered annually

Unlock the Future of Insurance with CX AI

Our latest whitepaper, ‘4 Ways AI Can Improve the Customer Experience – and Boost Profitability for Insurance Carriers,’ explores how AI is transforming customer service in the insurance industry. Discover how AI-driven solutions can enhance customer interactions, increase loyalty, and drive profitability.

Download now to see real-world case studies and strategies for integrating AI into your operations.

Afiniti improves the outcomes that matter most to insurance companies

Increased policy
sales

Increased
persistency

Increased in-network
repairs

Greater upselling &
cross-selling

Higher gross written
premiums

Increased digital
engagement

Increased renewal
rate

Fewer post-call
cancellations

Improved employee satisfaction