CX AI in insurance
Afiniti has been optimizing customer interactions for insurance providers around the world since 2014.
Pairing agents and customers based on best fit leads to a remarkable increase in both customer satisfaction and insurance renewals, premiums, and margins.
How Afiniti delivered for a large US insurance company
Afiniti improves the outcomes that matter most to insurance companies
Greater upselling &
Higher gross written
Improved employee satisfaction