CX AI in insurance

Telco & Media FM SM

Afiniti has been optimizing customer interactions for insurance providers around the world since 2014.

Pairing agents and customers based on best fit leads to a remarkable increase in both customer satisfaction and insurance renewals, premiums, and margins.

How Afiniti delivered for a large US insurance company

$115m

in incremental lifetime premiums delivered annually

Afiniti improves the outcomes that matter most to insurance companies

Increased policy sales

Increased policy
sales

Increased persistency

Increased
persistency

Increased in-network service

Increased in-network
repairs

Increased Up Cross Sales

Greater upselling &
cross-selling

Higher gross written premiums

Higher gross written
premiums

Increased digital engagement

Increased digital
engagement

Increased renewal rate

Increased renewal
rate

Fewer post-call cancellations

Fewer post-call
cancellations

Improved fraud prevention

Improved employee satisfaction