CX AI in financial services

Telco & Media FM SM

Afiniti has been working with leading financial services providers since 2014.

By implementing Afiniti’s AI technology, our financial services clients are able to measurably increase loyalty, collect outstanding balances, and efficiently address customer needs.

How Afiniti delivered for a regional bank

$75m

in incremental balances cleared

Afiniti improves the outcomes that matter most to financial services companies

Improved Collections

Improved
collections

Increased share of wallet

Increased share
of wallet

Increased digital change usage

Increased digital 
usage

Reduced credit loss

Reduced
credit loss

Greater Retention

Greater
retention

Increased customer lifetime value

Increased customer
lifetime value

Increased Up Cross Sales

Increased up &
cross-sales

Improved Net Promoter Score (NPS)

Improved net
promoter score (NPS)

Increased recovery rate

Increased recovery
rate