Your Contact Center Is Leaving Revenue On The Table. Here’s How We Prove It And Fix It.
Afiniti’s outcome orchestration platform connects the right customer to the right agent or AI at the right moment, optimizing every interaction for revenue, retention, or whatever outcome your business is actually trying to drive. See it live, applied to your industry and use case, with a solutions consultant who knows your environment.
$2.5B
in incrtemental value delivered to date
1.4B
calls optimized
to date
20 years
operating in complex, enterprise environments
Trusted by Leading Contact Centers Worldwide
The Contact Center Industry Has Been Optimizing For The Wrong Things
Containment. Deflection. Average handle time. These measure activity, not outcomes. Not revenue. Not retention. Not what the business is actually trying to achieve.
Afiniti sits above your existing CCaaS, ACD, and CRM. No rip-and-replace. It coordinates decisioning, routing, AI agents, and analytics toward results you can measure and prove.
One Platform. Four Products. Every Outcome Measurable.
Works standalone or combined, layered above the stack you already have.
Real-time prescriptive AI that dynamically pairs each customer with the agent most likely to achieve the desired outcome at the moment of connection. Continuously learns and improves every match, with no change management or retraining required.
AI for voice and chat that goes beyond containment. Handles multi-intent and complex customer needs within a single interaction, selects the right AI persona per customer, and escalates intelligently to the right human agent at the right moment.
The decisioning brain of the enterprise contact center. Coordinates routing, SLAs, and business priorities across CCaaS, ACD, IVR, and CRM platforms in real time. Manages day-to-day operations, planned demand events, unplanned disruptions, and safe CCaaS migrations on your terms.
A contact center AI analytics platform that turns fragmented data into clear, actionable insight. Unifies contact center data, operational metrics, outcomes, and business data into a single intelligence layer so leaders can understand what is happening, why, and what to do next.
What Your Demo Covers
01
The Platform, Live
See Afiniti’s outcome orchestration suite running against real anonymised data. Not slides. The actual product.
02
Your Industry, Your Use Case
Every demo is shaped around the outcomes that matter most in your environment. Retention, revenue, enrollment, reservations. We focus on what is relevant to you.
03
A Clear Picture Of What Is Possible
You will leave with a specific view of how Afiniti would apply to your operation and what it could deliver.
Real Results. Measured In Production.
Real-world results from organizations using Afiniti in production.
“ [With] your support, we have been generating more happy customers and we have generated more revenue.”
Lutz Schuler
Chief Executive Officer, Virgin Media O2
“[With] 80% of our calls with Afiniti ON, 20% OFF, we are having a big impact on the customer experience and the ability to generate revenue.”
Jenifer Robertson
Executive Vice President & General Manager AT&T Mass Markets
“The opportunity for us is clear: Afiniti improves our customer service and provides therefore a key competitive advantage for TIM.”
Pietro Labriola
CEO of TIM SpA
See Afiniti Working On Your Numbers.
See what your contact center is truly capable of.