Afiniti dynamically decides the optimal journey for customers, from the agent they are paired with to the offer they are provided. The result is an ongoing, measurable improvement to customer lifetime value and enterprise profitability.
Afiniti’s unique AI optimization technology:
Delivers over $2.2 billion in annual customer value to enterprises worldwide.
Optimizes desired business outcomes, such as retention, conversion rates, revenue or lowering cost per interaction.
Provides real-time AI-driven optimization of every decision in your customer journey, matching caller, agents, offers, and channels.
Learns from historical customer and outcome data to identify patterns of success and deliver intelligence in live production environments.
Adapts automatically to maintain optimal performance in fast-changing contact center environments.
Integrates seamlessly into the existing enterprise contact ecosystems, delivering measurable business value without disrupting your operations.
Afiniti is the only company that uses built-in benchmarking to measure the exact incremental value our technology delivers. By turning our AI “ON” and “OFF” throughout the day, we are able to prove the real impact on your key business metrics.
Afiniti’s success is built on transparent, objective, and accurate measurement. Our patented methodology ensures fair treatment for all customers and agents, supporting responsible AI use. During AI OFF cycles, clients continue their existing routing strategies, providing a reliable baseline for comparison. This champion-challenger approach allows us to continuously measure and improve performance.
Our Afiniti Link certification program is designed for businesses in technology, telephony, and IT that provide enterprise communication services and infrastructure.
By joining Afiniti Link, partners gain access to detailed technical guidelines and resources to build, market, sell, and deploy solutions as an official Afiniti Link Partner.
Contact us today to discuss joining Afiniti Link.
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