CX AI in healthcare
Since 2017, Afiniti has been helping some of the world’s largest healthcare insurance companies provide exceptional customer care.
Using AI to pair customers with nurses and customer service representatives is increasing life expectancy, improving health outcomes, and reducing costs for subscribers and providers alike.
How Afiniti delivered for a large US health insurance company
Afiniti improves the outcomes that matter most to healthcare insurance providers
Higher CMS ratings
Increased care &
pharmacy service usage