Discover Afiniti’s eXperienceAl Elite; our most advanced AI solution for large enterprises. With white-glove delivery from Afiniti’s Elite AI team, even the most complex enterprises can access industry-leading AI optimization. eXperienceAI Elite’s intelligent engine optimizes every decision point in the customer journey to generate bespoke revenue metrics. Gain access to custom reporting dashboards, and insights to unlock more value from your data and identify operational innovations.
increase
revenue by
10%
increase
sales by
6%
increase
revenue by
10%
increase
sales by
6%
increase
revenue by
10%
increase
sales by
6%
increase
revenue by
10%
increase
sales by
6%
Benefits
Generates
Maximum Value
Generates Maximum Value
Delivers Omni-
Dimensional Optimization
Delivers Omni-Dimensional Optimization
Seamlessly
Integrated
Seamlessly Integrated
A multidimensional approach to driving better outcomes
eXperienceAI offers the ability to optimally assign customers to agents and channels, putting your customers and your people at the heart of the decision. To maximize impact, we’ve incorporated further dimensions into eXperienceAI Elite with the addition of AI Offers and AI Commissions. Adding dimensions leads to more data, more granularity leads to more predictive AI models, which leads to better outcomes.
Afiniti Pairing
Afiniti deploys specialized machine learning techniques to identify, predict, and understand patterns of human behavior across large sets of aggregate data. Afiniti’s technology analyzes information such as customer intent, preferences, and agent history to make future predictions at a customer or agent level that beats skills or rules-based systems.
Afiniti Offers
Afiniti Commissions
Steps to deployment
Focused presentation into Afiniti’s AI advantage, strategic assessment of business benefits and economic impacts
Workshops to jointly evaluate the objective function, manage the data and seamless integration aspects of Afiniti’s service integration
Construct a unique solution blueprint that leverages data fusion techniques, create personalized code for data quality and embed Afiniti’s service into the call routing process to facilitate AI-driven decision making
Harnessing Afiniti’s state-of-the-art validation techniques, deploy an AI model to optimize the agreed objective function with unparalleled performance
ON/OFF cycles provide the ultimate checklist for measuring, reviewing and reconciling Afiniti’s incrementality and operational stability