CX AI for telco & media

Afiniti has been working with many of the world’s largest telecommunications and media providers since 2011.

By pairing customers with customer service agents based on historical patterns in data, companies see measurable gains in customer lifetime value and conversions.

How Afiniti delivered for a large US telco

$563m

annual incremental revenue delivered

Afiniti improves the outcomes that matter most to telco and media providers

Increased sales

Increased
sales

Higher revenue per call

Higher revenue
per call

Increased customer lifetime value

Increased
lifetime value

Greater Retention

Reduced
churn

Increased Up Cross Sales

Increased up &
cross-sales

Reduced Credits Adjustments

Reduced credits
and adjustments

Reduced High Cost Actions

Reduced high
cost actions

Improved Collections

Improved
collections

Fewer Truck Rolls

Fewer truck
rolls