Videos
See our technology in action, hear from our clients, and meet our leaders.
Resources Available
Resources Available
- Animation
- Afiniti Pairing pairs each caller with the right agent in real time—driving better outcomes than traditional routing.
- Animation
- Afiniti Pairing is validated through rigorous randomized testing, isolating measurable lift in revenue, conversions, and customer outcomes at enterprise scale.
- Animation
- Afiniti’s AI pairs each caller with the perfect agent — boosting bookings, loyalty, and ROI without disrupting your operations.
- Animation
- PBR favors top agents; Afiniti favors the right match, using AI to improve customer experience, agent performance, and business outcomes.
- Client Testimonial
- Featuring: Pietro Labriola, CEO, TIM. Use Case: Agent-Customer Pairing, Service Quality, Competitive Differentiation.
- Client Testimonial
- Featuring: Jessie Burgees, Former EVP & CIO, G6 Hospitality. Use Case: AI-Powered Call Center Optimization.
- Client Testimonial
- Featuring: Jenifer Robertson, Executive VP & General Manager, AT&T Mass Media. Use Case: AI-Enabled Customer Experience, Scalable Performance Optimization
- Client Testimonial
- Featuring: Lutz Schuler, CEO of VMO2. Use Case: Channel Optimization, Agent-Customer Pairing, AI-Driven CX
- Leadership
- CEO Jerome Kapelus shares how Afiniti’s exceptional teams, product vision, and collaborative spirit form the foundation for the company’s next chapter.
- Leadership
- Head of Engineering, Belma Kaya discusses Afiniti’s scalable technology, daily innovation, and team-first culture.
- Leadership
- Afiniti’s Chief Product & Technology Officer shares how the company is pioneering predictive and agentic AI to deliver measurable enterprise value and shape the future of AI-powered contact centers.