Videos
See our technology in action, hear from our clients, and meet our leaders.
Resources Available
Resources Available
- Leadership
- CEO Jerome Kapelus shares how Afiniti’s exceptional teams, product vision, and collaborative spirit form the foundation for the company’s next chapter.
- How it Works
Afiniti for Cruise Lines
- Afiniti’s AI pairs each caller with the perfect agent — boosting bookings, loyalty, and ROI without disrupting your operations.
- Testimonial
Tim
- How AI and flexibility drive exceptional customer service.
- Testimonial
G6
- Hospitality at scale: Using AI to improve guest experience.
- Testimonial
AT&T
- Every call counts: How to scale customer experience.
- Testimonial
Virgin Media O2
- How data and partnership drive a customer-centric revolution.
- Leadership
Belma Kaya
- Head of Engineering, Belma Kaya discusses Afiniti’s scalable technology, daily innovation, and team-first culture.
- Leadership
Dileepan Narayanan
- Afiniti’s Chief Product & Technology Officer shares how the company is pioneering predictive and agentic AI to deliver measurable enterprise value and shape the future of AI-powered contact centers.
- How it Works
AI Pairing
- Afiniti pairs each caller with the right agent in real time—driving better outcomes than traditional routing.