Use our video library to explore, learn, and discover all you need about our business, clients, and products.
Over 100 patents describe the unique artificial intelligence and machine learning strategies Afiniti uses to create measurable value.
Our AI allows global enterprises to identify subtle and valuable behavioral patterns to better pair their customers with employees. Ittai Kan, our Chief Scientist, explains in more detail.
Many businesses are adding "AI" to their pitches, or claiming they do Behavioral Pairing. Often they are doing something very different. Here's some advice on how to prove value using caller and agent surplus scenarios; if you can't prove the value, then it's not true Behavioral Pairing.
Afiniti and Sky have been working together since 2014. See how Afiniti works with clients during deployment.
Afiniti runs University sessions for new and existing clients to help them gain further understanding of how Afiniti works.
What is a clear definition of AI, and what is it good for? What it has always been good for: the identification of patterns in complex data.
There is a lot of talk about data and its usage. We asked the question, what is data, and what's the difference between structured and unstructured data?
John McCarthy might have been the first person to use the term "Artificial Intelligence", however the concept has been around since the ancient Greeks. This brief video explains how we have reached where we are today.
Sometimes it is difficult to understand what the recent explosion in AI and Machine learning techniques can do for your business. Here's one way to spot how it might drive growth for you.
The reality is, the latest incarnations of AI are not much better at solving real-world complex problems than their ancestors were three decades ago. So what is AI good for?
Many organizations have not yet embarked on their first voyage into data analytics and AI. Here are some pearls of wisdom for executives looking to build in an AI solution into their enterprise.
There is a common theory that the explosion in AI and Machine Learning techniques is going to have an impact on the human job market. Here is our view.
AI and Machine Learning has started to permeate all levels of industry and society, but is it here to stay? Here is Zia's take on the future of AI.
Telecommunication businesses are currently the largest user of Afiniti Enterprise Behavioral Pairing. Find out more in this short video.
Applying Afiniti Enterprise Behavioral Pairing to the healthcare sector is the fastest growing market for Afiniti, with our solution delivering both a human and financial benefit for our clients, and their customers.
Afiniti Enterprise Behavioral Pairing has been highly successful in Financial Services and Insurance, delivering an average increase in sales of 6%.
Afiniti Enterprise Behavioral Pairing has been highly successful in Financial Services, delivering an average increase in sales of 6%.
Afiniti Enterprise Behavioral Pairing operates in a few industries. Banking is one of the newest markets for Afiniti, with an average of 6% increase in sales.
Avaya and Afiniti have signed a first in class strategic partnership. Here are some highlights from the kick-off meeting in Miami.
Tara Dunning and Thomas Inskip met up after the Avaya Afiniti Partnership kick off in May 2018 to discuss the excitement that the new partnership is bringing to both companies.
Avaya and Afiniti partnered in April 2018 to bring unique and proven, AI-driven behavioral pairing to the contact center. Avaya CEO Jim Chirico and Afiniti CEO Zia Chishti sat down to discuss the new partnership.
Head of Customer Care at Vodafone Hungary, Péter Major, talks to us about Afiniti and its impact at Vodafone Hungary
Afiniti and Avaya signed a partnership in April 2018. Here's how it will affect current and future Avaya and Afiniti clients.
Afiniti is now installed on all Avaya products via the Afiniti Link. Here's how that will benefit current and future clients.
The Afiniti Link allows Afiniti to be natively installed on all Avaya products. Product Manager Bill Jolicoeur talks in more detail about how this works.
Jim Geary, Avaya’s General Manager for the Americas, discusses how the Avaya Afiniti partnership will impact each business and its current and prospective clients.
Zia was the keynote at Avaya Engage Mexico 2018. Here is his entire keynote about the value in Afiniti's precisely measurable AI solution, which is now natively installed on all Avaya products.
Zia Chishti recently spoke with Ticky Fullerton of Sky News Australia about all things Afiniti. During the interview, they discussed everything from how Afiniti's customers are able to see results to strategic global alliances the company has forged.
As the only platinum sponsor of Aspect ACE in May 2018, Zia was given the typical just-before-lunch speaking slot. He did anything but deliver a run-of-the-mill keynote.
Zia's speaks to The Economist about the Role of Artificial Intelligence in Business, and how executives need to look for the proven value they deliver.
Zia sat down with Francine Lacqua of Bloomberg News to talk about monetizing AI, and why chatbots are unlikely to have the impact a number of commentators have predicted.
In July 2018, we moved into our new headquarters on Pennsylvania Avenue in Washington, D.C. We opened the office in time for the Revenue Team to hold its yearly account reviews there. Here are some highlights.
A look back at Afiniti's ski trip to the Karakoram mountains in Pakistan in 2017.
Whilst the Revenue Team were in Washington D.C. for their account reviews, we asked them to play word association. What's the first thing that comes to mind when I say...
In 2017, we sat down with Zia to get his view on the new Afiniti brand, and his perspectives on our name change from SATMAP to Afiniti.
Whilst the Revenue Team were in Washington D.C. for their account reviews, we grabbed them to ask them some questions. What's your go-to karaoke song?
We were thrilled that our CEO, Zia Chishti, was awarded the Sitara-e-Imtiaz, or “Star of Excellence”, by the then President Mamnoon Hussain in March 2018, as part of Pakistan’s National Day celebrations.
Wyatt Roy, General Manager Australia and New Zealand, speaks to Ticky Fullerton on Sky News Australia about Afiniti.