Discover Afiniti’s eXperienceAl, the enterprise-grade solution delivering over $2.2bn in annual customer value, now putting you in the driver’s seat. Its intuitive interface, seamless data integration, and no-code AI management empower you to select optimal models and optimize contact center routing with industry-leading Al.
reduce
cost by
5%
minimize
callbacks by
3%
reduce
cost by
5%
minimize
callbacks by
3%
Benefits
Unleash Al-Driven
Efficiency
Unleash Al-Driven Efficiency
Dramatically reduce costs and enhance customer experiences by leveraging Al to optimize crucial Ops metrics. Witness up to a 3% reduction in AHT or a 1% increase in first call resolution rate.
Achieve an ROI within 4 months
Achieve an ROI within 4 months
Deploy our technology and achieve an ROI within 4 months or less. Leverage 90 days of call interaction data to simulate estimated value and business – all without any commitment.
Rapid Deployment,
Easy Integrations
Rapid Deployment, Easy Integrations
Cloud-based quick setup and scalability without installation, with an option for private/on-premise instances, and partnered with major ACDs for easy adoption.
Overview
Unleash the power of AI-driven optimization with eXperienceAI, our entry-level solution that revolutionizes your contact center performance. By leveraging your existing ACD system’s interaction data, eXperienceAI’s optimizes customer-agent pairings, focusing on reducing cost-based metrics such as Average Handle Time (AHT), and First Call Resolution (FCR).
With eXperienceAI, you can access a suite of AI models tailored to your chosen measurement metrics, empowering you to take control of your contact center’s performance. Our user-friendly interface and comprehensive reporting dashboards provide full visibility into the AI’s impact, allowing you to make data-driven decisions and continuously improve your operations.