Afiniti's BPO Partners

Afiniti works with over 35 major business process outsourcers (BPOs) to enhance business performance for our mutual clients.

BPOs are a key part of the contact center ecosystem, both through the agent workforce they provide, and from a technical perspective, as they often manage their customers’ telephony infrastructure. Clients can be assured that two of their core telephony vendors – Afiniti and their BPO – are completely synced to deliver optimal outcomes.

Our partnership with major BPOs simultaneously improves agent and customer satisfaction, without impacting agent use, training, or compensation.

Interested in becoming a BPO partner?