CCW Las Vegas
June 22–25, 2026,
Caesar’s Forum
Society Boardroom
The AI platform that optimizes your entire contact center—not just each tool in isolation.
Afiniti is at CCW with a brand new product suite and a private boardroom full of live demos. If you’re there, come see what we’ve built.
Ready to see what we’ve built?
If you’re at CCW and want to set up time with us — whether it’s a demo, a conversation, or a spot at our private lunch on Wednesday — fill in the form and we’ll get back to you within 24 hours.
We've been optimizing contact centers for 20 years. Here's what's next.
Afiniti just launched a new product suite that brings AI pairing, intelligent agents, real-time orchestration, and a unified intelligence layer together in one platform — running on top of the systems you already have, with no rip and replace.
CCW is the first time we’re showing it live. If you’re at Caesar’s Forum on June 24th or 25th, stop by the Society Boardroom. We’ll walk you through what it does and what it could mean for your contact center.
One platform. Four products. Built for contact centers that have to perform.
Your contact center runs on a CCaaS platform, a CRM, a workforce management tool, and an IVR. Each one does its job. What none of them do is coordinate with each other toward a shared outcome — which customer gets which agent, whether AI or a human handles the call, how your routing adjusts when something breaks. That’s the gap. That’s what Afiniti fills.
Matches each customer to the specific agent whose track record shows the best results with callers like them. Automatically, on every call, without touching your existing routing infrastructure.
Handles complex voice and chat conversations end-to-end. Knows when a human will get a better outcome and hands off with full context — no dropped threads, no frustrated customers.
Manages your routing logic across all your systems in real time. Simulate changes before making them. Respond to unplanned events automatically. Stop deploying an army to manage what the software should be handling.
Connects the fragmented data across all your tools into one live view of your contact center — what’s happening, why, and what to do about it. Connected directly to action across the rest of the platform.
20 Years
Of
Enterprise AI
500+
Patents
Issued
250M+
Interactions
Optimized Annually
$2.5B+
Proven
Client Value
Join the Conversation - live on the CCW stage
AI is no longer the question. Value is.
As enterprises move beyond experimentation into large-scale deployment, the gap between intelligence and outcome is where customer lifetime value quietly disappears. Join Afiniti CEO Jerome Kapelus and SiriusXM CPO/CIO Moshe Pridan, drawing on six-plus years of partnership, for a candid conversation on what separates the technologies worth betting on from the ones that don’t survive contact with reality, and what forward-thinking leaders are prioritizing today to maximize the impact of AI tomorrow.
Meet the team live at CCW
Jerome Kapelus
Chief Executive Officer
Chris Karp
Chief Growth Officer
Dileepan Narayanan
Chief Product and Technology Officer
There’s more going on than just demos
Sink a hole-in-one. Win something good.
We’ve set up a mini putt hole at the front of the Society Boardroom. Sink it in one shot and you’re entered into a daily prize drawing.
Mini Putt Prize
Win a TheraGun Mini. Two winners drawn per day across both event days.
Take a demo. Enter to win.
Complete a 15-minute demo in our room, “Klik” your badge with one of our team members, and enter for a chance to win our grand prize.
Grand Prize
Win a TheraGun PRO Plus.
Contact Us
If you are exploring ways to improve conversion, retention, or customer experience at scale, our team can help you identify where measurable value can be unlocked using your existing systems.