The enterprise communications providers we work with provide two-thirds of the world’s platforms. Though integrating AI into existing telephony environments can be complex, we have successfully completed over 250 ACD implementations to date.
Our Global Service Delivery (GSD) team has 14 years of experience deploying our behavioral pairing technology without impacting existing call center operations or call routing infrastructure. However, we recognized that natively installing our software on telephony infrastructure would shorten deployment times by up to 80%. We set about exploring this unprecedented path with our telephony partners.
In 2017, we broke new ground in the industry when our AI solution was natively installed into a telephony system, the first such implementation of its kind in the world.
Native integration effectively allows us to activate Afiniti Enterprise Behavioral Pairing rapidly and efficiently by simply sending updates to new and existing clients, removing the need for physical installation. Today, we have 12 native integrations, making it easy for our partners’ clients to deploy Afiniti in as little as 24 hours.
Afiniti and Avaya have a unique, 10+ year strategic partnership. Afiniti's Enterprise Behavioral Pairing solution is natively integrated into Avaya's voice routing platforms (Avaya Aura Contact Center Elite). The collaboration greatly extends the value of customers’ existing Avaya investments while also adding AI capabilities.
10+ Year Partnership
A.I. Connect Ecosystem Charter Member
"We are extremely proud of our union with Afiniti, a game-changer for our large enterprise customers looking to increase their sales and retention performance in a precisely measurable way, without impacting operations."
Jim Chirico, CEO, Avaya
Afiniti and Genesys have been partners for 10+ years, working closely to improve customer experiences across the world. In late 2021, the two companies announced an extended partnership.
10+ Year Partnership
Genesys Strategic Alliance Partner
Afiniti has been integrated with Cisco since version 6 and is certified through version 12 with Cisco Contact Center Enterprise (UCCE) and Cisco’s Hosted Collaboration Solution for Contact Center (HCS-CC).
5 years as a Cisco Solution Partner
30k seats deployed with UCCE
Afiniti is an Amazon Web Services (AWS) Select Technology Partner. Afiniti has a certified integration with Amazon Connect and deployments on AWS cloud.
Alvaria and Afiniti formed a global partnership in 2017. Afiniti is embedded natively in Alvaria’s Unified IP solution. Together, Alvaria and Afiniti deliver measurable business outcomes to their mutual clients.
Global Partnership Since 2017
Native Afiniti Integration in Unified IP
Altitude and Afiniti formed a global partnership in 2016. Afiniti is embedded natively in Altitude’s Xperience solution. Together, Altitude and Afiniti have a track record of successfully delivering service and innovation together.
Global Partnership Since 2016
Native Afiniti Integration in Xperience