Afiniti is CX AI.
Since 2006, Afiniti has been a pioneer in customer experience (CX) artificial intelligence (AI), delivering measurably better business outcomes for some of the largest enterprises in the world.
$2.24bn
annual client impact
1.7bn
interactions optimized
500+
patents issued
Drive more value
from every interaction
$2.24bn
annual client
impact
1.7bn
interactions
optimized
500+
patents
issued
AI that optimizes for better outcomes
At Afiniti, our CX AI solutions (eXperienceAI™ suite and Afiniti Inside™) are responsibly designed to leverage AI, data and cloud infrastructure to improve the productivity of customer engagement and drive measurably better outcomes. Afiniti’s mission is to remove skills or rules-based-systems from the customer experience eco-system, personalizing customer experiences and empowering partner platforms to become predictive systems.
Afiniti eXperienceAI
Our eXperienceAI technology personalizes customer engagement which improves the quality of interactions between businesses and their customers, in turn, leading to measurably increased value. Happier customers tend to spend more and stay longer.
Afiniti Inside
Together with our partners, we see the future of customer engagement as a platform that combines outcome-based AI optimizations, CRM and the underlying omni-channel orchestration platform. Our Afiniti Inside suite enables our cloud partners to usher in this new era of CX AI.
Where it works
Afiniti’s CX AI is typically used to optimize customer interactions that benefit from empathy and is precisely measured in terms of revenue, margin or customer lifetime value impact. Our CX AI solutions are also applied to service metrics, optimizing for improved customer satisfaction, handle time or time to resolution metrics.
