CX AI in Financial Services
Afiniti has been working with leading financial services providers since 2014.
By implementing Afiniti’s AI technology, our financial services clients are able to measurably increase loyalty, collect outstanding balances, and efficiently address customer needs.
How Afiniti delivered for a regional bank
$75m
in incremental balances cleared
Afiniti improves the outcomes that matter most to financial services companies
Improved
collections
Increased share
of wallet
Increased digital usage
Reduced
credit loss
Greater
retention
Increased customer
lifetime value
Increased up &
cross-sales
Improved net
promoter score (NPS)
Increased
recovery rate