Discover Afiniti’s eXperienceAl Elite; our most advanced AI solution for large enterprises. With white-glove delivery from Afiniti’s Elite AI team, even the most complex enterprises can access industry-leading AI optimization. eXperienceAI Elite’s intelligent engine optimizes every decision point in the customer journey to generate bespoke revenue metrics. Gain access to custom reporting dashboards, and insights to unlock more value from your data and identify operational innovations.
increase
revenue by
10%
increase
sales by
6%
increase
revenue by
10%
increase
sales by
6%
increase
revenue by
10%
increase
sales by
6%
increase
revenue by
10%
increase
sales by
6%
Benefits
Generates
Maximum Value
Generates Maximum Value
Delivers Omni-
Dimensional Optimization
Delivers Omni-Dimensional Optimization
Seamlessly
Integrated
Seamlessly Integrated
A Multidimensional Approach to Driving Better Outcomes
eXperienceAI offers the ability to optimally assign customers to agents and channels, putting your customers and your people at the heart of the decision. To maximize impact, we’ve incorporated further dimensions into eXperienceAI Elite with the addition of AI Offers and AI Commissions. Adding dimensions leads to more data, more granularity leads to more predictive AI models, which leads to better outcomes.
Afiniti Pairing
Afiniti deploys specialized machine learning techniques to identify, predict, and understand patterns of human behavior across large sets of aggregate data. Afiniti’s technology analyzes information such as customer intent, preferences, and agent history to make future predictions at a customer or agent level that beats skills or rules-based systems.
Afiniti Offers
Afiniti Commissions
Steps to Deployment
Focused presentation into Afiniti’s AI advantage, strategic assessment of business benefits and economic impacts
Workshops to jointly evaluate the objective function, manage the data and seamless integration aspects of Afiniti’s service integration
Construct a unique solution blueprint that leverages data fusion techniques, create personalized code for data quality and embed Afiniti’s service into the call routing process to facilitate AI-driven decision making
Harnessing Afiniti’s state-of-the-art validation techniques, deploy an AI model to optimize the agreed objective function with unparalleled performance
ON/OFF cycles provide the ultimate checklist for measuring, reviewing and reconciling Afiniti’s incrementality and operational stability
Schedule a Demo of eXperienceAl Elite
Unlock your contact center’s potential with eXperienceAl+. Access broader metrics and sophisticated models, enabling Afiniti’s Al to deliver higher rewards. A simple-to-use workflow makes the process of data processing and model training easy. Enjoy eXperienceAl’s features, but now targeting your top-line growth.
improve
revenue by
5%
increase
sales by
3%
improve
revenue by
5%
increase
sales by
3%
Benefits
Revenue Generation
With AI
Revenue Generation with AI
Data Maximizes
Routing Value
Data Maximizes Routing Value
Streamlined Model
Building
Streamlined Model Building
Overview
Elevate your call center’s performance with eXperienceAI+, our advanced AI-powered that drives impact on metrics that matter to your business. You can optimize sales, enhance the value of customer interactions, and achieve a notable increase in incremental revenue. Our user-friendly interface simplifies the process of data preparation and model building, providing you with a comprehensive view of agent and customer performance. Experience the impact of eXperienceAI+ and empower your organization to make informed, data-driven decisions.
Schedule a Demo of eXperienceAl+ Today
Discover Afiniti’s eXperienceAl, the enterprise-grade solution delivering over $2.2bn in annual customer value, now putting you in the driver’s seat. Its intuitive interface, seamless data integration, and no-code AI management empower you to select optimal models and optimize contact center routing with industry-leading Al.
reduce
cost by
5%
minimize
callbacks by
3%
reduce
cost by
5%
minimize
callbacks by
3%
Benefits
Unleash Al-Driven
Efficiency
Unleash Al-Driven Efficiency
Dramatically reduce costs and enhance customer experiences by leveraging Al to optimize crucial Ops metrics. Witness up to a 3% reduction in AHT or a 1% increase in first call resolution rate.
Achieve an ROI Within 4 Months
Achieve an ROI Within 4 Months
Deploy our technology and achieve an ROI within 4 months or less. Leverage 90 days of call interaction data to simulate estimated value and business – all without any commitment.
Rapid Deployment,
Easy Integrations
Rapid Deployment, Easy Integrations
Cloud-based quick setup and scalability without installation, with an option for private/on-premise instances, and partnered with major ACDs for easy adoption.
Overview
Unleash the power of AI-driven optimization with eXperienceAI, our entry-level solution that revolutionizes your contact center performance. By leveraging your existing ACD system’s interaction data, eXperienceAI’s optimizes customer-agent pairings, focusing on reducing cost-based metrics such as Average Handle Time (AHT), and First Call Resolution (FCR).
With eXperienceAI, you can access a suite of AI models tailored to your chosen measurement metrics, empowering you to take control of your contact center’s performance. Our user-friendly interface and comprehensive reporting dashboards provide full visibility into the AI’s impact, allowing you to make data-driven decisions and continuously improve your operations.
Designed for rapid deployment, eXperienceAI is available as a cloud-based installation, seamlessly integrating with major industry-leading telephony systems. Experience the benefits of AI-powered optimization without the complexity, and watch your contact center’s efficiency soar to new heights.
Schedule a Demo of eXperienceAl Today
Afiniti Inside - Our CX AI infrastructure solution to power the next generation of customer engagement
The Afiniti Inside suite is our CX AI infrastructure solution which provides our strategic partners with a new paradigm for building market-leading customer engagement platforms. We believe infinite, omni-channel scalability will usher in a new era of AI capability within cloud customer engagement, while accelerating enterprises to a net-zero carbon platform.
Afiniti’s proprietary AI Pairing techniques, combined with 17 years of operating on top of market leading contact center platforms, has led to some major innovations and technological breakthroughs, primarily with respect to efficiency and scalability.
Afiniti Inside offers a composable set of CX AI services which offer:
Accelerated migrations
Innovation with low disruption
A super-set of routing features
25X more sustainable platform
Together with our partners, we see the future of customer engagement as a platform that combines outcome-based AI optimizations, CRM data, and the underlying omni-channel customer engagement platforms. Our Afiniti Inside suite represents a new era of CX AI and a path to a more sustainable technology footprint.
Learn more about Afiniti InsideTM
AI-first
Native AI capabilities that improve outcomes and experiences by identifying the right channel, agent, and offer for your customers
A built-to-learn AI engine that uses enhanced reporting and analytics to continuously adapt and evolve
Responsible AI design, testing, and monitoring to ensure compliance with regulatory requirements
Omnichannel
Support for voice, SMS, email, web chat, WhatsApp, and much more
A customer-centric design, giving agents the ability to handle multiple channels within the same interaction
Built to facilitate an improved customer journey across channels
Composable architecture
Cloud-native multi-tenant platform
Industry-leading scalability, supporting over 100,000 concurrent agents on a single instance
A modular design that enables partners to compose their own, differentiated offerings, leveraging open APIs
An easy pathway to the cloud
Seamless cloud migration that preserves your existing routing strategies
Automated migration tools to transition to the cloud in weeks, not months
A rich set of traditional voice features and interoperability capabilities, eliminating the need for businesses to compromise on functionality