Welcome To Afiniti 

Afiniti transforms the way humans interact by applying artificial intelligence to discover, predict and affect patterns of interpersonal behavior.

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Afiniti has a global strategic partnership with McKinsey Solutions. Click below to find out more

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Tough call

Learn how Afiniti’s artificial intelligence solutions are measurably transforming enterprise profitability

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Afiniti transforms the way humans interact by applying artificial intelligence to discover, predict and affect patterns of interpersonal behavior.

What We Do

Afiniti enables the real-time, optimized pairing of individual contact center agents with individual customers in large enterprises. We are unique in providing such an application predicated on pairing individuals.

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Our Clients

Afiniti has deployed over 150 programs for some of the world’s largest businesses.

We work with some of the biggest global brands across a wide range of sectors, including Airlines, Financial Services, Hospitality, Insurance, Politics, Retail, Satellite TV, Social Media, Telecommunications, and Utilities.

See our Clients
https://www.afiniti.com/wp-content/uploads/2016/01/tmobile-1.jpg https://www.afiniti.com/wp-content/uploads/2016/01/caesars-1.jpg https://www.afiniti.com/wp-content/uploads/2016/01/sprint-1.jpg https://www.afiniti.com/wp-content/uploads/2015/08/big.jpg

T-Mobile

Afiniti generates $70 million in new revenue for
T-Mobile each year.

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Caesars

Afiniti has generated a 6.5% increase in sales for Caesars Entertainment.

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Sprint

Afiniti has increased sale close rates by 6% at Sprint.

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Sky

Afiniti has increased sales conversion rates by 3% at Sky.

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50M

Calls optimized annually

$70M

Incremental annual revenue

5%

Increase in telesales revenue

3%

Increase in collections revenue

2M

Calls optimized
annually

6.5%

Increase in sales revenue

30K

Incremental reservations

90day

Deployment
cycle

70K

New customers annually

$100M

Incremental annual revenue

24M

Calls optimized annually

6%

Increase in sales close rate

47K

New customers annually

3%

Increase in sales conversion rate

2%

Reduction in
churn

30M

Calls optimized annually

Meet the team

Find out about our leaders across the globe

Our Offices

  • Brazil

    Avenida Brigadeiro Faria Lima
    Sao Paulo, SP - Brazil

    brazil@afiniti.com

  • United States

    1700 Pennsylvania Avenue NW
    Suite 560, Washington DC20006

    +1 877 721-9158

    usa@afiniti.com

  • United States

    701 5th Avenue Suite 7121
    Seattle, WA 98104

    +1 877 721-9158

    usa@afiniti.com

  • United States

    175 Varick Street, 2nd Floor
    New York, NY 10014

    +1 877 721-9158

    usa@afiniti.com

  • United Kingdom

    27th Floor, Millbank Tower 21-24
    Millbank London SW1P 4QP

    +44 800 998-7006

    unitedkingdom@afiniti.com

  • Hong Kong

    Room 805, Citibank Tower
    3 Garden Road, Hong Kong

    china@afiniti.com

  • Spain

    Pinar 5, Madrid 28006, Spain

    spain@afiniti.com

  • Germany

    Kennedydamm 24, 40476,
    Düsseldorf, Germany

    germany@afiniti.com

  • France

    8ème Étage, 7 Rue de la Paix 75002,
    Paris, France

    france@afiniti.com

  • Italy

    Romagnoli 4, 20121, Milan, Italy

    italy@afiniti.com

  • Pakistan, Lahore

    7 Aitchison Street, 1 Km Raiwind Road,
    Thokar Niaz Baig, Lahore, Pakistan

    pk@afiniti.com

  • Pakistan, Karachi

    19th Floor, Center Point, Shaheed-e-Millat
    Expressway, Karachi, Pakistan

    pk@afiniti.com

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