Washington, D.C. – June 16, 2025 – Afiniti, Inc., a global customer experience and artificial intelligence provider, today announced the appointment of Dileepan Narayanan as its new Chief Product and Technology Officer.
Mr. Narayanan brings more than two decades of experience in product and business leadership across consumer and enterprise technologies. His deep expertise spans Generative AI, Conversational AI, Computer Vision, Multimodal AI, IoT, and Edge Compute. He will be responsible for leading Afiniti’s global product and technology teams and will drive excellence in all our existing products and next-generation AI products and solutions. Mr. Narayanan will be based in San Francisco.
Mr. Narayanan joins Afiniti from Amazon, where, most recently, he led the launch of Generative AI applications and infrastructure for Amazon’s global selling community. Previously, he led product teams across Amazon’s Alexa and Artificial General Intelligence (AGI), launching notable innovations such as personalized conversational AI for Alexa (Teachable AI), multimodal learning for Amazon’s home robot Astro, and augmented reality experiences. Mr. Narayanan also played a key role in scaling Amazon’s foundation models through AWS Bedrock. Earlier in his career, he held senior product leadership roles at Ruckus Networks, Broadcom, and Cypress Semiconductor, where he developed IoT platforms, led large-scale P&Ls, and introduced market-first innovations in wireless and touchscreen technologies.
“We’re thrilled to welcome Dileepan to Afiniti,” said Jerome Kapelus, Chief Executive Officer of Afiniti. “He is a world-class product leader with a passion for turning bold ideas into real-world impact. His deep technical expertise and track record of scaling AI products from 0-to-1 will be critical as we drive forward our product-led growth agenda and continue delivering value to our clients. Dileepan will play a central role in advancing Afiniti’s next generation of AI optimization solutions — especially our new Agentic AI offerings — which will work together with our high-impact core pairing technology to continue to transform contact center performance and effectiveness for the world’s largest consumer-facing companies.”
“I’m deeply inspired by Afiniti’s mission and the opportunity to apply responsible AI to complex business challenges, and see tremendous potential to deliver meaningful impact,” said Mr. Narayanan. “I’m impressed by the strength of Afiniti’s AI innovation and talent, and I’m confident that, with a product-led mindset, we can unlock significant growth. I’m particularly excited to accelerate the development of our differentiating Agentic AI solutions, which will seamlessly leverage the market-proven strengths of Afiniti’s optimization platform to empower agents, improve outcomes, and redefine the customer experience in large-scale contact centers.”
About Afiniti
Founded in 2006, Afiniti is a leading provider of artificial intelligence solutions, specializing in optimizing customer interactions across various industries. By leveraging patented technology, Afiniti identifies and predicts patterns of interpersonal behavior to pair customers with the most compatible contact center agents, enhancing customer satisfaction and operational efficiency. Afiniti’s AI solutions enable leading global consumer companies to drive high-value engagement between their customers and their customer service agents. To learn more, visit www.afiniti.com.
Media Contact
Eleni Theodosiou-Pisanelli
media@afiniti.com