Washington, D.C. – October 9, 2025 – Afiniti, Inc., a global provider of artificial intelligence and customer experience optimization, today announced the appointment of Chris Karp as Chief Growth Officer.
Karp has transitioned from Afiniti’s Board of Directors to join the company’s executive leadership team in a full-time capacity. In this pivotal role, he will oversee the growth functions – including Client Services, New Business, Marketing, Commercial Strategy, Partnerships, and New Product Go-To-Market – unifying them under one vision. His leadership and deep industry experience will accelerate Afiniti’s transformation as the company leverages its industry-leading AI pairing solutions into a broader suite of outcome-centric optimization solutions designed to increase customer retention, sales conversion, and revenue growth for enterprises.
Chris brings a unique set of skills and experience to Afiniti. He scaled and led an innovative customer service operation at Chewy, was Chief Customer Officer and EVP of Operations at Auctane where he helped to lead AI strategy, and held senior leadership roles at RealPage and Tektronix Communications. Across these roles, he built high-performing teams, delivered strong financial results, and consistently drove client-first innovation.
“Chris’s deep understanding of contact center operations and the leading-edge AI products that drive measurable client value will be vital as we expand our capabilities and continue to enhance customer experience journeys,,” said Jerome Kapelus, Chief Executive Officer of Afiniti. “His leadership and strategic vision will play a key role in helping us strengthen client relationships, increase sales conversion, and drive sustainable revenue growth.”
“Afiniti’s outcome-driven AI technology has a unique opportunity to redefine how enterprises unlock value from customer interactions,” said Chris Karp. “I’m excited to join full-time to help scale our growth and bring the next generation of AI optimization solutions to market.”
About Afiniti
Founded in 2006, Afiniti is the world’s leading provider of outcome-driven AI technology that optimizes customer interactions across industries. Afiniti’s patented AI Pairing solution identifies and predicts patterns of interpersonal behavior to match each customer with the most compatible agent for desired business outcomes. Trusted by global enterprises in telecommunications, financial services, healthcare, and more, Afiniti has generated more than $2.2 billion in incremental annual value worldwide. To learn more, visit www.afiniti.com.
Media Contact
Eleni Theodosiou-Pisanelli
media@afiniti.com