Outcome Orchestration for Travel & Hospitality Growth
Travel and hospitality customer interactions are high-value and time-sensitive. Every conversation—whether booking a trip, modifying a reservation, or resolving a disruption—directly influences conversion, cancellations, loyalty, and lifetime value.
Afiniti is a leading provider of outcome orchestration for travel and hospitality, helping airlines, hotels, cruise lines, casinos, and travel services optimize guest interactions to increase reservations, grow revenue, and strengthen loyalty—at enterprise scale and with measurable results.
Afiniti has been working with leading travel & hospitality providers since 2011.
By leveraging Afiniti’s AI-driven call routing, companies achieve higher conversion rates and greater operational efficiency, resulting in measurable revenue growth.
How Afiniti delivered for a global hospitality company
$40m
Increases in LTV
Afiniti improves the outcomes that matter most to travel & hospitality companies
Increased Room, Seat, & Reservation Conversion
Increased Loyalty
Program Enrollment
& Engagement
Higher agent productivity during peak demand periods
Higher Revenue Per Interaction Through Upsell & Cross-Sell
Reduced Average
Handle Time
Reduced Cancellations & Improved Booking Retention
Improved Resolution
Rates