Antonella is Technical Account Manager, or TAM, of Italian Accounts. Prior to joining Afiniti, Antonella worked as a Delivery & Application Manager in the Telco market for Digital Contact Center solutions.
Antonella began her career as a consultant for Telecom Italia in 2001. She was involved in projects including Business Intelligence and Real Time Monitoring & Operational Reporting (Traffic Data and Digital Customer Care Data) and also took on Analyst and Team Leader roles in both Business Intelligence projects and L development teams.
Antonella received her degree in Computer Engineering at Università della Calabria and is Genesys Certified Inbound Voice 8.5 and Genesys Certified Infomart 8.
Antonella loves to read and travel in her spare time.