Washington, D.C. September 6, 2017
Afiniti, the applied artificial intelligence company that transforms the way humans interact, has formed a new partnership to natively integrate its technology with Huawei’s IPCC telephony infrastructure products, meaning our joint clients can activate Afiniti’s Enterprise Behavioral Pairing rapidly and efficiently. The partnership with Huawei is the first native integration of its kind in the world for Afiniti, and we are excited about the benefits we can bring to both Huawei’s existing and new clients as a result of our partnership.
Afiniti’s Enterprise Behavioral Pairing™ algorithm analyzes and predicts the behavior of incoming callers in contact centers in order to pair them with the agents who are more likely to result in a successful interaction. The company operates throughout the world and has driven hundreds of millions of dollars in incremental revenue globally.
To date, Afiniti has over 150 deployments in major enterprises across a range of sectors, including telecommunications, insurance, financial services, hospitality and healthcare. On a daily basis, Afiniti technology pairs more than 400,000 calls. The technology continually learns and improves, analyzing millions of records every day to refine pairings. The company’s chief application today focuses on improving outcomes in contact centers, where the majority of person-to-person interactions currently occur. As enterprises continue to become more digital, Afiniti’s technology will extend far beyond the contact center world, into a diverse range of operations such as political campaigns and social media.
Huawei is a leading global information and communications technology (ICT) solutions provider. Huawei’s aim is to enrich life and improve efficiency through a better-connected world, acting as a responsible corporate citizen, innovative enabler for the information society, and collaborative contributor to the industry. Huawei’s 180,000 employees worldwide are committed to creating maximum value for telecom operators, enterprises and consumers. Huawei’s innovative ICT solutions, products and services are used in more than 170 countries and regions, serving over one-third of the world’s population.
Discussing the partnership, Afiniti’s CEO Zia Chishti, who recently attended a signing ceremony at Huawei Connect in Shanghai said “We are excited to be partnering with Huawei. Natively integrating our technology with Huawei’s telephony will transform the ability of Huawei’s clients to benefit from our AI technology in record time.”
Huawei’s rotating CEO, Mr. Guo Ping, added “Afiniti is a proven technology partner, and we are pleased to join forces with them so that our customers can make full use of their innovative products. Innovation, new technology, and strong partnerships are key to Huawei’s ongoing ability to meet customer needs, and working with Afiniti continues that great tradition. We are excited to be working with them.”
Afiniti’s partnership with Huawei represents the first time Afiniti has been natively installed in a telephony infrastructure product. Their partnership will bring new innovation to Huawei’s telephony services, and opens exciting opportunities for both Huawei and Afiniti’s global customers.
Afiniti transforms the way humans interact by applying artificial intelligence to discover, predict, and optimize interpersonal behavior. The company is the pioneer in Enterprise Behavioral Pairing™, which matches incoming callers with call center agents. Afiniti is the first business to use artificial intelligence to improve business performance in this way. Afiniti has more than 150 deployments globally, across 18 countries.
For more information, visit www.afiniti.com.
Huawei is a leading global information and communications technology (ICT) solutions provider. Huawei’s aim is to enrich life and improve efficiency through a better-connected world, acting as a responsible corporate citizen, innovative enabler for the information society, and collaborative contributor to the industry. Driven by customer-centric innovation and open partnerships, Huawei has established an end-to-end ICT solutions portfolio that gives customers competitive advantages in telecom and enterprise networks, devices and cloud computing.
Huawei’s 180,000 employees worldwide are committed to creating maximum value for telecom operators, enterprises and consumers. Our innovative ICT solutions, products and services are used in more than 170 countries and regions, serving over one-third of the world’s population.
Founded in 1987, Huawei is a private company fully owned by its employees.
For more information, please visit Huawei online at www.huawei.com or follow us on:
Chris Farmer, Chief Marketing Officer, Afiniti
Chili Peng, Huawei press contact, Huawei