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December 15, 2022
How Afiniti Can Improve Customer Satisfaction in Telecommunications
December 13, 2022
How Afiniti Can Help Facilitate Growth in Insurance
September 20, 2022
How Afiniti’s AI Can Improve Collections
September 13, 2022
LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience
July 01, 2022
Responsible AI – not sentience – is crucial for today’s business transformation
October 26, 2021
How AI Pairing Leads to Better Customer Conversations
October 12, 2021
No Jitter: How to Turn Your Contact Center Into a Profit Center
May 06, 2021
WSJ: Your Call May Be Recorded (and Analyzed by a Bot)
April 30, 2021
Afiniti Pairs with Ignite Worldwide
February 17, 2021
Sparking interest in tech careers with Ignite Worldwide
October 27, 2020
Infographic: The History of Artificial Intelligence
October 15, 2020
Infographic: The History of the Contact Center
October 01, 2020
Infographic: Customer Preferences for Business Communications
September 08, 2020
Podcast: Cecilia Braggiotti on AI in Sales and Customer Service
April 24, 2020
The Rise of the Essential Worker
February 26, 2020
CCO Tom Inskip shares 3 key considerations for implementing AI in Forbes
August 06, 2019
WSJ on how tech companies are using AI to optimize customer service
May 03, 2019
What's the right amount of AI regulation?
February 18, 2019
Les Echos: Télécoms : la difficile modernisation des centres d'appels
November 07, 2018
Afiniti Welcomes AI Expert Dr. Kai-Fu Lee for Book Discussion
May 21, 2018
Wyatt Roy Speaks with Alan Kohler on the Constant Investor
April 23, 2018
Avaya & Afiniti: Bringing AI to Contact Center Near You
March 03, 2018
La Tribune interviews Afiniti’s GM of France, Jérôme de Castries
December 07, 2017
10 Best Tech Startups in Washington, D.C.
October 31, 2017
Afiniti to partner with Avaya on transformational new AI initiative
August 17, 2017
Robots may not take your job after all, says Forbes
February 06, 2017
What Wyatt Roy did next: Afiniti