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Client Support Manager

September 29, 2016 IT & Production madrid, spain

Job Application Form

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    Maximum File Size: 3MB

As a Client Support Manager, you will be responsible for ensuring smooth and uninterrupted Afiniti services at the client site, client satisfaction, engagement and retention.

Role
  • Responsible for smooth resolution of all Afiniti related issues at client site
  • Required to work with SID, Engineering and other teams to ensure issues / errors are resolved in a timely manner
  • Have leadership skills, excellent problem-solving skills, confident communication skills, ability to lead internal teams to the effective resolution of issues, while maintaining client confidence in Afiniti through effective notifications.
  • Resolving problems by working as a contact person between Afiniti and our clients. This includes coordinating with GD Leads as well as other key players (on and off shore).
  • Maintaining excellent relationship with the client and ensure connectivity and engagement with Client Representatives at all level of assigned accounts.
  • Managing Client Service Relationship and serve as primary contact for all issues related to Afiniti
  • Supporting the client through internal processes in order to execute timely deployments and/or ensure smooth Afiniti operations.
  • Submitting status reports to management summarizing completed projects/tasks.
  • Responsible for total incident ownership, managing all high and critical incidents.
  • Managing and executing ad hoc reporting requirements
Skills
  • Bachelor’s Degree in Computer Science/Engineering (Technical Education Background Preferred)
  • Above average skills in relational database management systems and ability to use SQL.
  • Excellent verbal and written communication skills.
  • Excellent teamwork skills.
  • Proven ability to influence cross-functional teams without formal authority.
  • Must be able to travel for assignments if required.
  • 5-10 years of experience in a Help Desk / Technical Support / Engineering environment
Please contact us if you need any information/assistance regarding the recruitment process.

Afiniti is an Equal Opportunity Employer.

Afiniti provides equal employment opportunities (EEO) to all employees and applicants for employment, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation.