The individual in this role is responsible for ensuring smooth and uninterrupted Afiniti services at the client site, client satisfaction, engagement and retention.
Responsible for smooth resolution of all Afiniti related issues at client site
Required to work with System Integration and Deployment, Engineering and other teams to ensure issues / errors are resolved in a timely manner
Must possess leadership skills, excellent problem solving skills, confident communication skills, ability to lead internal teams to effective resolution of issues, while maintaining client confidence in Afiniti through effective notifications.
Resolve problems by working as a contact person between Afiniti and our clients. This includes coordinating with Global Deployment Leads as well as other key players (on and off shore).
To maintain excellent relationship with client and ensure connectivity and engagement with Client Representatives at all level of assigned accounts.
Manage Client Service Relationship and serve as primary contact for all issues related to Afiniti
Support the client through internal processes in order to execute timely deployments and/or ensure smooth Afiniti operations.
Submit status reports to management summarizing completed projects/tasks.
Responsible for total incident ownership, managing all high and critical incidents.
Manage and execute ad hoc reporting requirements
Required to visit client twice a year.
Minimum of Bachelor’s Degree in Computer Science/Engineering (Technical Education Background Preferred)
Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.
5-10 years of experience in a help desk / technical Support environment
Please contact us if you need any information/assistance regarding the recruitment process.
Afiniti is an Equal Opportunity Employer.
Afiniti provides equal employment opportunities (EEO) to all employees and applicants for employment, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation.
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