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Algorithm Engineer

September 29, 2016 Research & Development washington DC, USA

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Member of a team that develops and improves the modeling and algorithms used by Afiniti in call centers to route calls to agents on the basis of personal factors in order to optimize results. Techniques used include aspects of queuing theory, probability, statistics, data mining, optimization, and simulation. Team has responsibility for development and maintenance of an internal tool that facilitates the modeling and algorithm specifics for each implementation. Position reports directly to the Chief Scientist and/or Head of AI Production.

Duties
  • New client onboarding (SQL joins, data cleanup, model building)
  • Ongoing client engagement (face of AI to client)
  • Algorithm development – mixture of queuing theory, probability, statistics, optimization, simulation
  • Application development coding changes to internal tools used to build and analyze models.
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Afiniti provides equal employment opportunities (EEO) to all employees and applicants for employment, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation.