{"id":20685,"date":"2026-02-27T12:07:38","date_gmt":"2026-02-27T12:07:38","guid":{"rendered":"https:\/\/www.afiniti.com\/?post_type=responsible-ai&#038;p=20685"},"modified":"2026-03-26T13:30:29","modified_gmt":"2026-03-26T13:30:29","slug":"how-it-works","status":"publish","type":"responsible-ai","link":"https:\/\/www.afiniti.com\/responsible-ai\/how-it-works\/","title":{"rendered":"How It Works"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20685\" class=\"elementor elementor-20685\" data-elementor-post-type=\"responsible-ai\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2a5d49 e-con-full responsible-ai e-flex e-con e-parent\" data-id=\"a2a5d49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-78f2f02 e-flex e-con-boxed e-con e-child\" data-id=\"78f2f02\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db6ea1f e-con-full e-flex e-con e-child\" data-id=\"db6ea1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ab0ba6 elementor-widget elementor-widget-heading\" data-id=\"9ab0ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How Afiniti AI Works<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c55ea44 elementor-widget elementor-widget-heading\" data-id=\"c55ea44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How our AI learns, pairs, and optimizes performance responsibly<\/h2>\t\t\t\t<\/div>\n\t\t\n<!-- Javascript -->\n\n<script type='text\/javascript'>\n  let originalPath = window.location.pathname;\n\n  function openVideo(videoUrl, deep_link) {\n    const overlay = document.getElementById('videoOverlay');\n    const iframe = document.getElementById('videoIframe');\n    const autoplayUrl = `${videoUrl}`;\n    iframe.src = autoplayUrl;\n    iframe.allow = \"autoplay\"\n    overlay.style.display = 'flex';\n    document.body.style.overflow = 'hidden';\n\n    video_history_push_pop(deep_link);\n    \n  }\n\n  function closeVideo() {\n    const overlay = document.getElementById('videoOverlay');\n    const iframe = document.getElementById('videoIframe');\n    iframe.src = '';\n    overlay.style.display = 'none';\n    document.body.style.overflow = '';\n    video_history_push_pop('');\n  }\n\n  function getYouTubeEmbedUrl(url) {\n    \/\/ Our regex pattern to look for a youTube ID\n    const regExp = \/^.*(youtu.be\\\/|v\\\/|u\\\/\\w\\\/|embed\\\/|watch\\?v=|&v=)([^#&?]*).*\/;\n    \/\/Match the url with the regex\n    const match = url.match(regExp);\n    \/\/Return the result\n    const videoId = match && match[2].length === 11 ? match[2] : undefined;\n    if (videoId) {\n      return 'https:\/\/www.youtube.com\/embed\/' + videoId + '?autoplay=1';\n    }\n    else {\n      return undefined\n    }\n  };\n  function getVimeoEmbedUrl(url) {\n    \/\/ Look for a string with 'vimeo', then whatever, then a\n    \/\/ forward slash and a group of digits.\n    const match = \/vimeo.*\\\/(\\d+)\/i.exec(url);\n    \/\/ If the match isn't null (i.e. it matched)\n    if (match) {\n      \/\/ The grouped\/matched digits from the regex\n      return 'https:\/\/player.vimeo.com\/video\/' + match[1] + '?autoplay=1';\n    }\n    else {\n      return undefined;\n    }\n  };\n\n  function video_history_push_pop(deep_link) {\n    console.log(deep_link);\n    if (deep_link != '') {\n      const newUrl = \"\/video\/\" + deep_link; \n      history.pushState({ video: true }, \"\", newUrl);\n    } else {\n      history.pushState({}, \"\", originalPath);\n    }\n  }\n<\/script>\t\t<div class=\"elementor-element elementor-element-2e759bf elementor-widget elementor-widget-cta-new\" data-id=\"2e759bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cta-new.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"cta-container\">\n      <a class=\"cta-new-wrapper cta-wrapper   theme-dark   \"\n        download=Afiniti-Responsible-AI.pdf href=\"https:\/\/www.afiniti.com\/wp-content\/uploads\/2026\/02\/Afiniti-Responsible-AI.pdf\"  target=\"_blank\" >\n                  Download Full Responsible AI Program        \n        \n      <div class=\"cta-lottie   label-lottie \" data-lottie=\"https:\/\/www.afiniti.com\/wp-content\/plugins\/design-system-plugin-2026\/widgets\/..\/assets\/lottie\/button-light-single.json\"><\/div>\n      <\/a>\n 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data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"82\" height=\"31\" src=\"https:\/\/www.afiniti.com\/wp-content\/uploads\/2026\/02\/Red-Dot-horizontal.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-20672\" alt=\"Red-Dot\" title=\"Red Dot - Afiniti\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dedc6d0 e-transform e-transform e-transform elementor-absolute elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"dedc6d0\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"31\" height=\"82\" src=\"https:\/\/www.afiniti.com\/wp-content\/uploads\/2026\/02\/Red-Dot.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-20673\" alt=\"Red Dot\" title=\"Red Dot - Afiniti\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b90d87 elementor-widget elementor-widget-heading\" data-id=\"9b90d87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Afiniti as a fully managed service <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0606ad elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a0606ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Historical data is used to build interaction algorithms, which predict the outcome of all possible caller\/agent pairings based on previous similar interactions. Data is refreshed nightly, so the algorithms continue to learn as caller and agent behavior evolves.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee3dd82 e-con-full e-flex e-con e-child\" data-id=\"ee3dd82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef903cc elementor-widget elementor-widget-image\" data-id=\"ef903cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"529\" height=\"489\" src=\"https:\/\/www.afiniti.com\/wp-content\/uploads\/2026\/02\/Updated-Afiniti-as-a-fully-managed-service-new.svg\" class=\"attachment-full size-full wp-image-20690\" alt=\"Afiniti as a fully managed service\" title=\"Afiniti as a fully managed service - Afiniti\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa0f12b e-flex e-con-boxed e-con e-child\" data-id=\"aa0f12b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72b3c06 elementor-widget elementor-widget-heading\" data-id=\"72b3c06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Precise attribution through unbiased benchmarking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c63c89 elementor-widget elementor-widget-text-editor\" data-id=\"1c63c89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Afiniti is the only company that uses built-in benchmarking to measure the exact incremental value our technology delivers. By turning our AI \u201cON\u201d and \u201cOFF\u201d throughout the day, we are able to prove the real impact on your key business metrics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54af832 e-con-full e-flex e-con e-child\" data-id=\"54af832\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8eb253 elementor-hidden-mobile elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"d8eb253\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-widget_type=\"lottie.default\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c95f4 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"21c95f4\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-widget_type=\"lottie.default\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7195d63 e-flex e-con-boxed e-con e-child\" data-id=\"7195d63\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d66db6 elementor-widget elementor-widget-heading\" data-id=\"1d66db6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Factors That Affect Performance<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b8db29 e-con-full e-flex e-con e-child\" data-id=\"8b8db29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-27bc6e3 e-con-full e-flex e-con e-child\" data-id=\"27bc6e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb1ee36 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"eb1ee36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44.058\" height=\"53.692\" viewBox=\"0 0 44.058 53.692\"><g id=\"Group_33768\" data-name=\"Group 33768\" transform=\"translate(1 1)\"><g id=\"Group_33766\" data-name=\"Group 33766\" transform=\"translate(4.334)\"><g id=\"Group_33765\" data-name=\"Group 33765\"><ellipse id=\"Ellipse_1279\" data-name=\"Ellipse 1279\" cx=\"16.695\" cy=\"5.865\" rx=\"16.695\" ry=\"5.865\" transform=\"translate(0)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/ellipse><path id=\"Path_15562\" data-name=\"Path 15562\" d=\"M16.59,21.39V30.5s1.454,2.248,8.878,3.61a42.712,42.712,0,0,0,16.124-.105c3.588-.721,7.23-1.91,8.391-3.958V21.39\" transform=\"translate(-16.59 -15.525)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/path><\/g><path id=\"Path_15563\" data-name=\"Path 15563\" d=\"M16.59,47.02V55.5s1.454,2.248,8.878,3.61A42.712,42.712,0,0,0,41.593,59c3.588-.721,7.23-1.91,8.391-3.958V47.02\" transform=\"translate(-16.59 -32.982)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/path><path id=\"Path_15564\" data-name=\"Path 15564\" d=\"M16.59,70.91v8.477s1.454,2.248,8.878,3.61a42.712,42.712,0,0,0,16.124-.105c3.588-.721,7.23-1.91,8.391-3.958V70.91\" transform=\"translate(-16.59 -49.253)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/path><\/g><g id=\"Group_33767\" data-name=\"Group 33767\" transform=\"translate(0 34.149)\"><path id=\"Path_15565\" data-name=\"Path 15565\" d=\"M11.98,134.579V129.1H48.31v5.479\" transform=\"translate(-9.116 -123.034)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/path><line id=\"Line_1337\" data-name=\"Line 1337\" y2=\"11.471\" transform=\"translate(21.013)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/line><circle id=\"Ellipse_1280\" data-name=\"Ellipse 1280\" cx=\"2.864\" cy=\"2.864\" r=\"2.864\" transform=\"translate(36.33 11.816)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/circle><circle id=\"Ellipse_1281\" data-name=\"Ellipse 1281\" cx=\"2.864\" cy=\"2.864\" r=\"2.864\" transform=\"translate(18.13 11.816)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/circle><circle id=\"Ellipse_1282\" data-name=\"Ellipse 1282\" cx=\"2.864\" cy=\"2.864\" r=\"2.864\" transform=\"translate(0 11.816)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/circle><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8561838 elementor-widget elementor-widget-heading\" data-id=\"8561838\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Data<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93139c3 elementor-widget elementor-widget-text-editor\" data-id=\"93139c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Model performance is directly correlated with the amount of data available for each caller and agent<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d328c79 elementor-widget elementor-widget-text-editor\" data-id=\"d328c79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telephony<\/li><li>Outcomes<\/li><li>Contextual<\/li><li>Operational<\/li><li>Third-party vendor sourced data<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a39d16c e-con-full e-flex e-con e-child\" data-id=\"a39d16c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-122c147 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"122c147\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"45.836\" height=\"49.239\" viewBox=\"0 0 45.836 49.239\"><g id=\"Icons\" transform=\"translate(1 1)\"><ellipse id=\"Ellipse_1283\" data-name=\"Ellipse 1283\" cx=\"2.497\" cy=\"2.585\" rx=\"2.497\" ry=\"2.585\" transform=\"translate(2.918 12.321)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/ellipse><ellipse id=\"Ellipse_1284\" data-name=\"Ellipse 1284\" cx=\"2.497\" cy=\"2.585\" rx=\"2.497\" ry=\"2.585\" transform=\"translate(14.219 3.236)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/ellipse><ellipse id=\"Ellipse_1285\" data-name=\"Ellipse 1285\" cx=\"2.497\" cy=\"2.585\" rx=\"2.497\" ry=\"2.585\" transform=\"translate(36.077 0)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/ellipse><ellipse id=\"Ellipse_1286\" data-name=\"Ellipse 1286\" cx=\"2.497\" cy=\"2.585\" rx=\"2.497\" ry=\"2.585\" transform=\"translate(24.122 13.992)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/ellipse><line id=\"Line_1338\" data-name=\"Line 1338\" x1=\"6.894\" y2=\"5.375\" transform=\"translate(7.91 7.484)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/line><line id=\"Line_1339\" data-name=\"Line 1339\" x1=\"6.596\" y1=\"6.949\" transform=\"translate(18.627 7.484)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/line><line id=\"Line_1340\" data-name=\"Line 1340\" x1=\"8.325\" y2=\"10.454\" transform=\"translate(28.521 4.452)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/line><rect id=\"Rectangle_12923\" data-name=\"Rectangle 12923\" width=\"10.527\" height=\"33.25\" transform=\"translate(43.836 47.239) rotate(180)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/rect><rect id=\"Rectangle_12924\" data-name=\"Rectangle 12924\" width=\"10.381\" height=\"17.529\" transform=\"translate(27.098 47.239) rotate(180)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/rect><rect id=\"Rectangle_12925\" data-name=\"Rectangle 12925\" width=\"10.507\" height=\"26.283\" transform=\"translate(10.507 47.239) rotate(180)\" fill=\"none\" stroke=\"#0a2133\" stroke-linejoin=\"round\" stroke-width=\"2\"><\/rect><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5deb2fe elementor-widget elementor-widget-heading\" data-id=\"5deb2fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Variability <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1cb54e elementor-widget elementor-widget-text-editor\" data-id=\"e1cb54e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Variation in possible matches is the basis for optimization<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-834fa1f elementor-widget elementor-widget-text-editor\" data-id=\"834fa1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Caller tenure<\/li><li>Caller history<\/li><li>Caller profile<\/li><li>Caller intent<\/li><li>Agent experience<\/li><li>Agent work shift<\/li><li>Offers available<\/li><li>Product mix<\/li><li>Competitor information<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3d105d e-con-full e-flex e-con e-child\" data-id=\"b3d105d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7374208 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"7374208\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Group_33770\" data-name=\"Group 33770\" width=\"54.576\" height=\"47.931\" viewBox=\"0 0 54.576 47.931\"><defs><clipPath id=\"clip-path\"><rect id=\"Rectangle_12926\" data-name=\"Rectangle 12926\" width=\"54.576\" height=\"47.931\" fill=\"none\" stroke=\"#0a2133\" stroke-width=\"0.5\"><\/rect><\/clipPath><\/defs><g id=\"Group_33769\" data-name=\"Group 33769\" clip-path=\"url(#clip-path)\"><path id=\"Path_15566\" data-name=\"Path 15566\" d=\"M29.533,0v4.02c0,.034-.147.108-.084.229a8.919,8.919,0,0,1,1.121,1.01,9.609,9.609,0,0,1,.725,1.728l11.182,0a3.147,3.147,0,0,1,2.9-2.137c2.461.137,3.666,3.583,1.456,4.876l6.241,14.59c.307.533.978.408,1.485.411.516,8.839-12.386,11.165-17.137,5.078A8.044,8.044,0,0,1,35.9,24.95c.1-.624.939-.12,1.346-.245l6.4-14.91L42.476,8.184l-11.187,0a6.144,6.144,0,0,1-.477,1.364C30.581,9.97,29.533,10.9,29.533,11V41.408H43.715c1.455,0,3.261,2.337,3.261,3.716V47.93H7.539V45.124c0-1.38,1.807-3.716,3.261-3.716H24.982V11c0-.086-.953-.931-1.16-1.267a6.184,6.184,0,0,1-.6-1.548l-11.187,0c-.171.041-.6,1.541-1.143,1.55l6.334,14.9,1.382.093c.233,7.24-7.86,10.061-13.755,7.612C1.892,31.1-.535,27.961.1,24.636c.208-.148.879.408,1.337-.325l6.187-14.3c.026-.18-.649-.837-.806-1.182a2.748,2.748,0,0,1,4.794-2.67c.192.284.105.787.55.815l11.058.007a5.252,5.252,0,0,1,1.384-2.441c.125-.126.377-.126.377-.147V0ZM28.319,1.061H26.2V3.639h2.123ZM26.762,4.738c-3.564.577-3.015,6.41,1.142,5.691,3.5-.605,2.62-6.3-1.142-5.691M10.374,6.417C8.8,5.022,6.668,7.367,8.138,8.728a1.608,1.608,0,1,0,2.236-2.311m33.767,0c-1.6,1.415.828,3.973,2.314,2.238a1.614,1.614,0,0,0-2.314-2.238M3.368,24.723c4.038.275,8.368-.2,12.438,0l.163-.309L9.953,10.554c-.238-.366-.819-.3-1.2-.165L2.537,24.5c.176.258.524.206.831.226m35.342,0H51.754l.162-.308L45.7,10.3l-.9.034L38.547,24.414Zm-10.39-13.2a4.475,4.475,0,0,1-2.123,0V41.408h2.123ZM17.4,25.785H1.168c.68,8.371,15.508,8.341,16.23,0m35.948,0H37.117c.714,8.353,15.557,8.359,16.23,0M45.762,46.868c.232-2.07-.327-4.1-2.671-4.382l-31.236-.023c-2.681.2-3.325,1.952-3.1,4.405Z\" transform=\"translate(0 0.001)\" fill=\"#1a1818\" stroke=\"#0a2133\" stroke-width=\"0.5\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77925c6 elementor-widget elementor-widget-heading\" data-id=\"77925c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Scale and Choice<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08d47c1 elementor-widget elementor-widget-text-editor\" data-id=\"08d47c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>As free agents or calls in queue accumulate, our opportunity to pair increases<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f209535 e-flex e-con-boxed e-con e-child\" data-id=\"f209535\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e55218 elementor-widget elementor-widget-heading\" data-id=\"2e55218\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AI Management Framework<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e13e753 e-con-full e-flex e-con e-child\" data-id=\"e13e753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-554cec3 elementor-widget elementor-widget-html\" data-id=\"554cec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"custom-toggle-container\">\n  <div class=\"toggle-visual\">\n    <img decoding=\"async\"\n      class=\"toggle-image active\"\n      src=\"\/wp-content\/uploads\/2026\/02\/Input-data-.jpg\"\n      data-toggle=\"01\"\n      alt=\"Input Data\"\n    \/>\n\n    <img decoding=\"async\"\n      class=\"toggle-image\"\n      src=\"\/wp-content\/uploads\/2026\/02\/Modeling-testing.jpg\"\n      data-toggle=\"02\"\n      alt=\"Modeling & Testing\"\n    \/>\n\n    <img decoding=\"async\"\n      class=\"toggle-image\"\n      src=\"\/wp-content\/uploads\/2026\/02\/Outputs-analysis.jpg\"\n      data-toggle=\"03\"\n      alt=\"Outputs & Analysis\"\n    \/>\n  <\/div>\n\n  <div class=\"toggle-col\">\n    <div class=\"custom-toggle-box\" data-toggle=\"01\">\n      <div class=\"toggle-inner\">\n        <div class=\"toggle-header\">\n          <div class=\"toggle-header-top\">\n            <div class=\"icon-block\">01<\/div>\n            <div class=\"header-inner\">\n              <h3 class=\"toggle-title desktop\">Input data<\/h3>\n              <span class=\"toggle-icon\">\n                <svg\n                  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                  width=\"19.465\"\n                  height=\"10.108\"\n                  viewBox=\"0 0 19.465 10.108\"\n                >\n                  <path\n                    id=\"Path_15569\"\n                    data-name=\"Path 15569\"\n                    d=\"M313.848,0h19.21l.128.256-9.733,9.853L313.721.256Z\"\n                    transform=\"translate(-313.721)\"\n                    fill=\"#544ec5\"\n                  \/>\n                <\/svg>\n              <\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"toggle-content\">\n          <p>\n            Input data, vetted and approved by the client, goes through rigorous\n            selection process to ensure merit and deter bias\n          <\/p>\n          <h6 class=\"content-heading\">Data used<\/h6>\n          <ul>\n            <li>Telephony<\/li>\n            <li>Outcomes<\/li>\n            <li>Contextual<\/li>\n            <li>Operational<\/li>\n            <li>Third-party vendor sourced data (if client approves)<\/li>\n          <\/ul>\n          <h6 class=\"content-heading\">Data not used<\/h6>\n          <ul>\n            <li>Agent surveys<\/li>\n            <li>Protected class data<\/li>\n            <li>Web scraped data<\/li>\n          <\/ul>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"custom-toggle-box\" data-toggle=\"02\">\n      <div class=\"toggle-inner\">\n        <div class=\"toggle-header\">\n          <div class=\"toggle-header-top\">\n            <div class=\"icon-block\">02<\/div>\n            <div class=\"header-inner\">\n              <h3 class=\"toggle-title\">Modeling & testing<\/h3>\n              <span class=\"toggle-icon\">\n                <svg\n                  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                  width=\"19.465\"\n                  height=\"10.108\"\n                  viewBox=\"0 0 19.465 10.108\"\n                >\n                  <path\n                    id=\"Path_15569\"\n                    data-name=\"Path 15569\"\n                    d=\"M313.848,0h19.21l.128.256-9.733,9.853L313.721.256Z\"\n                    transform=\"translate(-313.721)\"\n                    fill=\"#544ec5\"\n                  \/>\n                <\/svg>\n              <\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"toggle-content\">\n          <p>\n            AI modeling and testing, subject to robust AI governance process and\n            controls, ensures operational stability and successful outcomes\n          <\/p>\n          <h6 class=\"content-heading\">Data not used<\/h6>\n          <p>\n            Controls ensure run time algorithms don\u2019t affect operational\n            performance outside of approved SLAs. Should the Afiniti service be\n            impacted, the routing will revert to the client\u2019s legacy routing.\n          <\/p>\n          <h6 class=\"content-heading\">Interaction models<\/h6>\n          <p>\n            Controls ensure run time algorithms don\u2019t affect operational\n            performance outside of approved SLAs. Should the Afiniti service be\n            impacted, the routing will revert to the client\u2019s legacy routing.\n          <\/p>\n          <h6 class=\"content-heading\">Validation<\/h6>\n          <p>\n            Multipronged model validation and testing of comparative advantage\n            and pairing strategies to confirm operational performance.\n          <\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"custom-toggle-box\" data-toggle=\"03\">\n      <div class=\"toggle-inner\">\n        <div class=\"toggle-header\">\n          <div class=\"toggle-header-top\">\n            <div class=\"icon-block\">03<\/div>\n            <div class=\"header-inner\">\n              <h3 class=\"toggle-title\">Outputs & analysis<\/h3>\n              <span class=\"toggle-icon\">\n                <svg\n                  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                  width=\"19.465\"\n                  height=\"10.108\"\n                  viewBox=\"0 0 19.465 10.108\"\n                >\n                  <path\n                    id=\"Path_15569\"\n                    data-name=\"Path 15569\"\n                    d=\"M313.848,0h19.21l.128.256-9.733,9.853L313.721.256Z\"\n                    transform=\"translate(-313.721)\"\n                    fill=\"#544ec5\"\n                  \/>\n                <\/svg>\n              <\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"toggle-content\">\n          <p>\n            Client specific dashboards ensure transparent outputs across\n            performance and operational metrics\n          <\/p>\n          <h6 class=\"content-heading\">Sample dashboards<\/h6>\n          <ul>\n            <li>Telephony data<\/li>\n            <li>Outcomes data<\/li>\n            <li>Operational data<\/li>\n            <li>Operational data<\/li>\n          <\/ul>\n          <h6 class=\"content-heading\">Periodic bias testing<\/h6>\n          <p>\n            Periodic testing conducted to ensure models and data used don\u2019t\n            introduce bias (in conjunction with our clients, since Afiniti does\n            not access\/process customer protected data).\n          <\/p>\n          <h6 class=\"content-heading\">Client compliance analysis<\/h6>\n          <p>\n            Afiniti provides which caller was paired with which agent and\n            outcomes data allowing the client to conduct independent analysis to\n            ensure risk and compliance adherence.\n          <\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<style>\n  .custom-toggle-container.desktop {\n    display: none !important;\n  }\n\n  .custom-toggle-container.mobile {\n    display: flex !important;\n  }\n\n  .custom-toggle-container {\n    gap: 20px;\n    flex-direction: column;\n    display: flex !important;\n  }\n\n  .custom-toggle-container .toggle-col {\n    flex: 1;\n    gap: 0px;\n    display: flex;\n    flex-direction: column;\n  }\n\n  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box.addEventListener('click', function (e) {\n          \/\/ Ignore clicks inside content\n          if (e.target.closest('.toggle-content')) return;\n\n          if (box.classList.contains('active')) return;\n\n          \/\/ Close others\n          toggleBoxes.forEach(b => {\n            b.classList.remove('active');\n            const c = b.querySelector('.toggle-content');\n            c.style.maxHeight = null;\n            c.style.opacity = 0;\n          });\n\n          \/\/ \u2705 Use existing logic\n          activateBox(box);\n        });\n      });\n    });\n\n    \/\/ Resize handling\n    window.addEventListener('resize', () => {\n      document\n        .querySelectorAll('.custom-toggle-box.active .toggle-content')\n        .forEach(content => {\n          content.style.maxHeight = content.scrollHeight + 'px';\n        });\n    });\n  });\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4aded0 e-flex e-con-boxed e-con e-child\" data-id=\"f4aded0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f737af3 elementor-widget elementor-widget-heading\" data-id=\"f737af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Input Data <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-215207c elementor-widget elementor-widget-text-editor\" data-id=\"215207c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Afiniti builds its pairing algorithms and models using multiple data sources that enable identification of patterns of success. Each data element is vetted and approved by the client and is fully documented. Additionally, Afiniti conducts account level reviews to ensure all data are collected and consumed ethically.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c751133 e-con-full e-flex e-con e-child\" data-id=\"c751133\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36356b9 elementor-widget elementor-widget-heading\" data-id=\"36356b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Data used <\/h4>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d399fb e-con-full e-flex e-con e-child\" data-id=\"0d399fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bb62bfe e-con-full e-flex e-con e-child\" data-id=\"bb62bfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bc8b90d e-con-full e-flex e-con e-child\" data-id=\"bc8b90d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d744a7 elementor-widget elementor-widget-heading\" data-id=\"3d744a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Telephony data<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c368d86 elementor-widget elementor-widget-text-editor\" data-id=\"c368d86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Outbound and inbound call details sourced from the dialer\/ACD and\/or CTI engine I.e. dialer data, IVR attached data, DNIS, ANI, call start &amp; end times, agent ID information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0926210 e-con-full e-flex e-con e-child\" data-id=\"0926210\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46fc5a0 elementor-widget elementor-widget-heading\" data-id=\"46fc5a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Operational data<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af99e4 elementor-widget elementor-widget-text-editor\" data-id=\"1af99e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Environment information, used to understand agent behavior and events affecting call center (as necessary) i.e. agent compensation, skilling and training.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29681cb e-con-full e-flex e-con e-child\" data-id=\"29681cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a594456 elementor-widget elementor-widget-heading\" data-id=\"a594456\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Third-party data<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be1d3c7 elementor-widget elementor-widget-text-editor\" data-id=\"be1d3c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Commercially procured data on consumers to aid in matching and identification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce1d258 e-con-full e-flex e-con e-child\" data-id=\"ce1d258\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-56a88a6 e-con-full e-flex e-con e-child\" data-id=\"56a88a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae9df7c elementor-widget elementor-widget-heading\" data-id=\"ae9df7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Outcomes data<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1790088 elementor-widget elementor-widget-text-editor\" data-id=\"1790088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Outcomes of interactions between callers and agents I.e. new customers, customers retained, cross-sell offers accepted, promises to pay kept.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3184109 e-con-full e-flex e-con e-child\" data-id=\"3184109\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9083ad elementor-widget elementor-widget-heading\" data-id=\"c9083ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Contextual data<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7888854 elementor-widget elementor-widget-text-editor\" data-id=\"7888854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Data about callers and their recent interactions I.e. CRM data, recent journey analytics and any internal customer analysis \/ segmentation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52d5095 e-con-full e-flex e-con e-child\" data-id=\"52d5095\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53266a6 elementor-widget elementor-widget-heading\" data-id=\"53266a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Data not used<\/h4>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16eb642 e-con-full e-flex e-con e-child\" data-id=\"16eb642\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1ae54 font-weight-bold elementor-widget elementor-widget-heading\" data-id=\"1d1ae54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Agent surveys <\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5203ca6 font-weight-bold elementor-widget elementor-widget-heading\" data-id=\"5203ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Protected class data<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8e7b50 font-weight-bold elementor-widget elementor-widget-heading\" data-id=\"b8e7b50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Web scrapped data  <\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66bac9f e-flex e-con-boxed e-con e-child\" data-id=\"66bac9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c07235 elementor-widget elementor-widget-heading\" data-id=\"7c07235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How Afiniti uses data<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f12b6a e-con-full e-flex e-con e-child\" data-id=\"6f12b6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-596a7ab elementor-widget elementor-widget-html\" data-id=\"596a7ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"custom-toggle-container\">\n  <div class=\"toggle-visual\">\n    <img decoding=\"async\"\n      class=\"toggle-image active\"\n      src=\"\/wp-content\/uploads\/2026\/02\/Data-transfer.jpg\"\n      data-toggle=\"01\"\n      alt=\"Data transfer\"\n    \/>\n\n    <img decoding=\"async\"\n      class=\"toggle-image\"\n      src=\"\/wp-content\/uploads\/2026\/03\/Data-processing-and-matching.jpg\"\n      data-toggle=\"02\"\n      alt=\"Data processing and matching\"\n    \/>\n\n    <img decoding=\"async\"\n      class=\"toggle-image\"\n      src=\"\/wp-content\/uploads\/2026\/02\/Data-design.jpg\"\n      data-toggle=\"03\"\n      alt=\"Data design\"\n    \/>\n\n    <img decoding=\"async\"\n      class=\"toggle-image\"\n      src=\"\/wp-content\/uploads\/2026\/02\/Data-security.jpg\"\n      data-toggle=\"04\"\n      alt=\"Data security\"\n    \/>\n  <\/div>\n\n  <div class=\"toggle-col\">\n    <div class=\"custom-toggle-box\" data-toggle=\"01\">\n      <div class=\"toggle-inner\">\n        <div class=\"toggle-header\">\n          <div class=\"toggle-header-top\">\n            <div class=\"icon-block img\">\n              <img decoding=\"async\"\n                src=\"\/wp-content\/uploads\/2026\/02\/Data-transfer.svg\"\n                alt=\"Data transfer\"\n              \/>\n            <\/div>\n            <div class=\"header-inner\">\n              <h3 class=\"toggle-title desktop\">Data transfer<\/h3>\n              <span class=\"toggle-icon\">\n                <svg\n                  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                  width=\"19.465\"\n                  height=\"10.108\"\n                  viewBox=\"0 0 19.465 10.108\"\n                >\n                  <path\n                    id=\"Path_15569\"\n                    data-name=\"Path 15569\"\n                    d=\"M313.848,0h19.21l.128.256-9.733,9.853L313.721.256Z\"\n                    transform=\"translate(-313.721)\"\n                    fill=\"#544ec5\"\n                  \/>\n                <\/svg>\n              <\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"toggle-content\">\n          <p>Two-phased process:<\/p>\n          <ul>\n            <li>\n              Secure read-only access to enable discovery of relevant data for\n              Afiniti\u2019s AI solution\n            <\/li>\n            <li>\n              Transfer only the minimal data for consumption, respecting data\n              ownership and privacy\n            <\/li>\n          <\/ul>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"custom-toggle-box\" data-toggle=\"02\">\n      <div class=\"toggle-inner\">\n        <div class=\"toggle-header\">\n          <div class=\"toggle-header-top\">\n            <div class=\"icon-block img\">\n              <img decoding=\"async\"\n                src=\"\/wp-content\/uploads\/2026\/02\/Data-processing-and-matching.svg\"\n                alt=\"Data processing and matching\"\n              \/>\n            <\/div>\n            <div class=\"header-inner\">\n              <h3 class=\"toggle-title\">Data processing and matching<\/h3>\n              <span class=\"toggle-icon\">\n                <svg\n                  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                  width=\"19.465\"\n                  height=\"10.108\"\n                  viewBox=\"0 0 19.465 10.108\"\n                >\n                  <path\n                    id=\"Path_15569\"\n                    data-name=\"Path 15569\"\n                    d=\"M313.848,0h19.21l.128.256-9.733,9.853L313.721.256Z\"\n                    transform=\"translate(-313.721)\"\n                    fill=\"#544ec5\"\n                  \/>\n                <\/svg>\n              <\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"toggle-content\">\n          <p>\n            Afiniti performs data processing (i.e. matching of calls and\n            outcomes) on the Afiniti appliance\n          <\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"custom-toggle-box\" data-toggle=\"03\">\n      <div class=\"toggle-inner\">\n        <div class=\"toggle-header\">\n          <div class=\"toggle-header-top\">\n            <div class=\"icon-block img\">\n              <img decoding=\"async\"\n                src=\"\/wp-content\/uploads\/2026\/02\/Data-design.svg\"\n                alt=\"Data design\"\n              \/>\n            <\/div>\n            <div class=\"header-inner\">\n              <h3 class=\"toggle-title\">Data design<\/h3>\n              <span class=\"toggle-icon\">\n                <svg\n                  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                  width=\"19.465\"\n                  height=\"10.108\"\n                  viewBox=\"0 0 19.465 10.108\"\n                >\n                  <path\n                    id=\"Path_15569\"\n                    data-name=\"Path 15569\"\n                    d=\"M313.848,0h19.21l.128.256-9.733,9.853L313.721.256Z\"\n                    transform=\"translate(-313.721)\"\n                    fill=\"#544ec5\"\n                  \/>\n                <\/svg>\n              <\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"toggle-content\">\n          <p>\n            The client provides business logic to extract certain events and\n            cases from raw records; Afiniti provides data and queries to support\n            reconciliation of measurement.\n          <\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"custom-toggle-box\" data-toggle=\"04\">\n      <div class=\"toggle-inner\">\n        <div class=\"toggle-header\">\n          <div class=\"toggle-header-top\">\n            <div class=\"icon-block img\">\n              <img decoding=\"async\"\n                src=\"\/wp-content\/uploads\/2026\/02\/Data-security.svg\"\n                alt=\"Data security\"\n              \/>\n            <\/div>\n            <div class=\"header-inner\">\n              <h3 class=\"toggle-title\">Data security<\/h3>\n              <span class=\"toggle-icon\">\n                <svg\n                  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                  width=\"19.465\"\n                  height=\"10.108\"\n                  viewBox=\"0 0 19.465 10.108\"\n                >\n                  <path\n                    id=\"Path_15569\"\n                    data-name=\"Path 15569\"\n                    d=\"M313.848,0h19.21l.128.256-9.733,9.853L313.721.256Z\"\n                    transform=\"translate(-313.721)\"\n                    fill=\"#544ec5\"\n                  \/>\n                <\/svg>\n              <\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"toggle-content\">\n          <p>\n            Data remains behind the client\u2019s firewalls, data sources are\n            mutually agreed and fields can be encrypted\/hashed as necessary.\n          <\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-07616a3 e-flex e-con-boxed e-con e-child\" data-id=\"07616a3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea8d158 e-flex e-con-boxed e-con e-child\" data-id=\"ea8d158\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e6c3460 e-flex e-con-boxed e-con e-child\" data-id=\"e6c3460\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-709f88f e-con-full e-flex e-con e-child\" data-id=\"709f88f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-41949c4 e-con-full e-flex e-con e-child\" data-id=\"41949c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc9c023 elementor-widget elementor-widget-text-editor\" data-id=\"bc9c023\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Previous<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9facd8d font-weight-regular elementor-widget elementor-widget-heading\" data-id=\"9facd8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Responsible AI Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-376d4ed e-con-full e-flex e-con e-child\" data-id=\"376d4ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a154ba0 elementor-widget elementor-widget-cta-new\" data-id=\"a154ba0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cta-new.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"cta-container\">\n      <a class=\"cta-new-wrapper cta-wrapper   theme-light   icon-wrapper \"\n         href=\"\" >\n        \n        \n      <div class=\"cta-lottie  \" data-lottie=\"https:\/\/www.afiniti.com\/wp-content\/plugins\/design-system-plugin-2026\/widgets\/..\/assets\/lottie\/button-dark-single.json\"><\/div>\n      <\/a>\n    <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8f5ad8 elementor-widget elementor-widget-html\" data-id=\"c8f5ad8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<a class=\"box-overlay-link\" href=\"https:\/\/www.afiniti.com\/responsible-ai\/\" aria-label=\"Responsible AI Overview\"><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5340f8 e-con-full e-flex e-con e-child\" data-id=\"a5340f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bf229e7 e-con-full e-flex e-con e-child\" data-id=\"bf229e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1e37d5 elementor-widget elementor-widget-text-editor\" data-id=\"f1e37d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Up Next<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea50ff1 font-weight-regular elementor-widget elementor-widget-heading\" data-id=\"ea50ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Our Transparent Outputs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-548113d e-con-full e-flex e-con e-child\" data-id=\"548113d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd81309 elementor-widget elementor-widget-cta-new\" data-id=\"bd81309\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cta-new.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"cta-container\">\n      <a class=\"cta-new-wrapper cta-wrapper   theme-light   icon-wrapper \"\n         href=\"\" >\n        \n        \n      <div class=\"cta-lottie  \" data-lottie=\"https:\/\/www.afiniti.com\/wp-content\/plugins\/design-system-plugin-2026\/widgets\/..\/assets\/lottie\/button-dark-single.json\"><\/div>\n      <\/a>\n    <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4f561a elementor-widget elementor-widget-html\" data-id=\"a4f561a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<a class=\"box-overlay-link\" href=\"https:\/\/www.afiniti.com\/responsible-ai\/transparent-ai\/\" aria-label=\"Our Transparent Outputs\"><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a86a447 e-con-full e-flex e-con e-child\" data-id=\"a86a447\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5ab61e elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"d5ab61e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Get the Comprehensive\n Responsible AI Program <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1e151 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-widget elementor-widget-heading\" data-id=\"5b1e151\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Get the Comprehensive\n Responsible AI Program <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ff900e e-con-full e-flex e-con e-child\" data-id=\"0ff900e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d05ee9c elementor-widget elementor-widget-cta-new\" data-id=\"d05ee9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cta-new.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"cta-container\">\n      <a class=\"cta-new-wrapper cta-wrapper   theme-dark   \"\n        download=Afiniti-Responsible-AI.pdf href=\"https:\/\/www.afiniti.com\/wp-content\/uploads\/2026\/02\/Afiniti-Responsible-AI.pdf\"  target=\"_blank\" >\n                  Download Full Responsible AI Program        \n        \n      <div class=\"cta-lottie   label-lottie \" data-lottie=\"https:\/\/www.afiniti.com\/wp-content\/plugins\/design-system-plugin-2026\/widgets\/..\/assets\/lottie\/button-light-single.json\"><\/div>\n      <\/a>\n    <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How Afiniti AI Works How our AI learns, pairs, and optimizes performance responsibly Download Full Responsible AI Program Afiniti as a fully managed service Historical data is used to build interaction algorithms, which predict the outcome of all possible caller\/agent pairings based on previous similar interactions. Data is refreshed nightly, so the algorithms continue to [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":12194,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-20685","responsible-ai","type-responsible-ai","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/responsible-ai\/20685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/responsible-ai"}],"about":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/types\/responsible-ai"}],"author":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/comments?post=20685"}],"version-history":[{"count":48,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/responsible-ai\/20685\/revisions"}],"predecessor-version":[{"id":21431,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/responsible-ai\/20685\/revisions\/21431"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/media\/12194"}],"wp:attachment":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/media?parent=20685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}