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</script>{"id":21788,"date":"2026-04-15T03:28:03","date_gmt":"2026-04-15T03:28:03","guid":{"rendered":"https:\/\/www.afiniti.com\/?post_type=products&#038;p=21788"},"modified":"2026-04-15T11:45:18","modified_gmt":"2026-04-15T11:45:18","slug":"afiniti-orchestrator","status":"publish","type":"products","link":"https:\/\/www.afiniti.com\/products\/afiniti-orchestrator\/","title":{"rendered":"Afiniti Orchestrator"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21788\" class=\"elementor elementor-21788\" data-elementor-post-type=\"products\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413c1f7 e-con-full e-flex e-con e-parent\" data-id=\"413c1f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f4e04d7 e-flex e-con-boxed e-con e-child\" data-id=\"f4e04d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-77190c5 e-con-full e-flex e-con e-child\" data-id=\"77190c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a679c79 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"a679c79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Afiniti Orchestrator<span>TM<\/span><br>\nAI Orchestration Platform \nfor Contact Centers\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1267203 font-slim elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-laptop__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile_extra__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"1267203\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Real-Time Decision Control Across Omni-Channel Contact Centers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b923b09 e-con-full e-flex e-con e-child\" data-id=\"b923b09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0237932 elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0237932\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><div>Afiniti Orchestrator is an AI orchestration platform for contact centers that unifies routing logic, SLAs, and decision-making across systems. It acts as a control layer to protect service levels and drive measurable business outcomes. It removes the need to manage\u202fbusiness\u202frules\u202fmanually,\u202fimproves safety through\u202fsimulation\u202fof changes, and continuously\u202foptimizes\u202frouting across channels, queues, and\u202fother contact center systems.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f2a0f7 e-con-full e-flex e-con e-child\" data-id=\"8f2a0f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7091aa4 e-con-full e-flex e-con e-child\" data-id=\"7091aa4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9787cd5 font-slim elementor-widget elementor-widget-heading\" data-id=\"9787cd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Coming Soon.\u202f<br>\nExplore early access to Afiniti Orchestrator<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02eb9c2 elementor-widget elementor-widget-text-editor\" data-id=\"02eb9c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tell us a little about yourself\u2014we\u2019ll get back to you soon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba8c275 contact-wrapper e-flex e-con-boxed e-con e-child\" data-id=\"ba8c275\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ba3371f e-con-full inner-container e-flex e-con e-child\" data-id=\"ba3371f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-75762ce form-container e-flex e-con-boxed e-con e-child\" data-id=\"75762ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4babe elementor-widget elementor-widget-html\" data-id=\"cf4babe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"products contact-us-form report-form new\">\n  <input type=\"hidden\" name=\"form-id\" class=\"form-id\" value=\"mpqkwnvy\" \/>\n  <form id=\"get-in-touch\" method=\"POST\">\n    <input type=\"hidden\" name=\"form_type\" value=\"AfinitiProduct\" \/>\n    <input name=\"product\" value=\"afiniti-orchestrator\" type=\"hidden\" \/>\n    <div class=\"row two-columns\">\n      <div class=\"form-column\">\n        <p><label>Full Name<\/label><\/p>\n        <div class=\"field\">\n          <span class=\"form-control-wrap\" data-name=\"Name\">\n            <input\n              class=\"fs-form-control input-text\"\n              autocomplete=\"name\"\n              placeholder=\"Full Name\"\n              type=\"text\"\n              name=\"Name\"\n              maxlength=\"120\"\n              required\n            \/>\n          <\/span>\n        <\/div>\n      <\/div>\n\n      <div class=\"form-column\">\n        <p><label>Work Email<\/label><\/p>\n        <div class=\"field\">\n          <span class=\"form-control-wrap\" data-name=\"Email\">\n            <input\n              class=\"fs-form-control email input-text\"\n              id=\"cf-email\"\n              autocomplete=\"email\"\n              placeholder=\"Work Email\"\n              type=\"email\"\n              name=\"Email\"\n              maxlength=\"120\"\n              required\n            \/>\n          <\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- New Fields -->\n    <div class=\"row two-columns\">\n      <div class=\"form-column\">\n        <p><label>Company Name<\/label><\/p>\n        <div class=\"field\">\n          <span class=\"form-control-wrap\" data-name=\"CompanyName\">\n            <input\n              class=\"fs-form-control input-text\"\n              placeholder=\"Company Name\"\n              type=\"text\"\n              name=\"CompanyName\"\n              maxlength=\"120\"\n              required\n            \/>\n          <\/span>\n        <\/div>\n      <\/div>\n\n      <div class=\"form-column\">\n        <p><label>Job Title<\/label><\/p>\n        <div class=\"field\">\n          <span class=\"form-control-wrap\" data-name=\"JobTitle\">\n            <input\n              class=\"fs-form-control input-text\"\n              placeholder=\"Job Title\"\n              type=\"text\"\n              name=\"JobTitle\"\n              maxlength=\"120\"\n              required\n            \/>\n          <\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"row two-columns\">\n      <div class=\"form-column\">\n        <p><label>Industry<\/label><\/p>\n        <div class=\"field\">\n          <div class=\"form-control-wrap\" data-name=\"Industry\">\n            <div class=\"custom-dropdown-wrapper\">\n              <div class=\"custom-dropdown\">\n                <div\n                  class=\"custom-selected\"\n                  role=\"button\"\n                  tabindex=\"0\"\n                  id=\"Industry\"\n                >\n                  <span class=\"selected-label\">Industry<\/span>\n                  <span class=\"dropdown-arrow\" aria-hidden=\"true\">\n                    <svg\n                      width=\"15\"\n                      height=\"10\"\n                      xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                      viewBox=\"0 0 15.39 9.28\"\n                    >\n                      <path\n                        d=\"M2.3.04c.63.79,5,6.07,5.35,6.51L13.2.04h2.08l-7.64,9.14L.08.04h2.22Z\"\n                        fill=\"#fff\"\n                      \/>\n                    <\/svg>\n                  <\/span>\n                <\/div>\n                <div class=\"custom-options\" role=\"listbox\">\n                  <div class=\"custom-option\" data-value=\"Financial Services\">\n                    Financial Services\n                  <\/div>\n                  <div class=\"custom-option\" data-value=\"Healthcare\">\n                    Healthcare\n                  <\/div>\n                  <div class=\"custom-option\" data-value=\"Home Services\">\n                    Home Services\n                  <\/div>\n                  <div class=\"custom-option\" data-value=\"Insurance\">\n                    Insurance\n                  <\/div>\n                  <div class=\"custom-option\" data-value=\"Telecommunications\">\n                    Telecommunications\n                  <\/div>\n                  <div class=\"custom-option\" data-value=\"Travel & Hospitality\">\n                    Travel & Hospitality\n                  <\/div>\n                  <div class=\"custom-option\" data-value=\"Retail\">Retail<\/div>\n                  <div class=\"custom-option\" data-value=\"Other\">Other<\/div>\n                <\/div>\n                <select name=\"Industry\" class=\"hidden-select\">\n                  <option value=\"\">Industry<\/option>\n                  <option value=\"Financial Services\">Financial Services<\/option>\n                  <option value=\"Healthcare\">Healthcare<\/option>\n                  <option value=\"Home Services\">Home Services<\/option>\n                  <option value=\"Insurance\">Insurance<\/option>\n                  <option value=\"Telecommunications\">Telecommunications<\/option>\n                  <option value=\"Travel & Hospitality\">\n                    Travel & Hospitality\n                  <\/option>\n                  <option value=\"Retail\">Retail<\/option>\n                  <option value=\"Other\">Other<\/option>\n                <\/select>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div class=\"form-column\">\n        <p><label>Company Size<\/label><\/p>\n        <div class=\"field\">\n          <div class=\"form-control-wrap\" data-name=\"CompanySize\">\n            <div class=\"custom-dropdown-wrapper\">\n              <div class=\"custom-dropdown\">\n                <div\n                  class=\"custom-selected\"\n                  role=\"button\"\n                  tabindex=\"0\"\n                  id=\"CompanySize\"\n                >\n                  <span class=\"selected-label\">Company Size<\/span>\n                  <span class=\"dropdown-arrow\" aria-hidden=\"true\">\n                    <svg\n                      width=\"15\"\n                      height=\"10\"\n                      xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                      viewBox=\"0 0 15.39 9.28\"\n                    >\n                      <path\n                        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value=\"201-1,000\">201-1,000<\/option>\n                  <option value=\"1,001-10,000\">1,001-10,000<\/option>\n                  <option value=\"10,001+\">10,001+<\/option>\n                <\/select>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"row\">\n      <div class=\"form-column full-width\">\n        <p><label>Message<\/label><\/p>\n        <div class=\"field\">\n          <span\n            class=\"form-control-wrap\"\n            style=\"display: flex\"\n            data-name=\"Message\"\n          >\n            <textarea\n              class=\"fs-form-control input-text\"\n              placeholder=\"How can we help you?\"\n              name=\"Message\"\n              rows=\"4\"\n              required\n            ><\/textarea>\n          <\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"row\">\n      <label class=\"acceptance-wrap\">\n        <span class=\"acceptance-checkbox\"\n          ><input\n            type=\"checkbox\"\n            name=\"acceptance_option\"\n            value=\"yes\"\n            checked\n          \/>\n        <\/span>\n        I AGREE TO RECEIVE OTHER COMMUNICATIONS FROM AFINITI.\n      <\/label>\n    <\/div>\n    <div class=\"row\">\n      <p class=\"policy-text\">\n        You can unsubscribe from these communications at any time. For more\n        information on how to unsubscribe, our privacy practices, and how we are\n        committed to protecting and respecting your privacy, please review our\n        <a href=\"\/legal\/privacy-policy\/\">Privacy Policy<\/a>. By clicking submit\n        button, you consent to allow Afiniti to store and process the personal\n        information submitted above to provide you the content requested.\n      <\/p>\n    <\/div>\n\n    <div class=\"row\">\n      <div class=\"field button-wrap\">\n        <div class=\"cf-turnstile-wrapper\">\n          <div\n            class=\"cf-turnstile\"\n            data-size=\"flexible\"\n            data-sitekey=\"0x4AAAAAABvChya9Gw38HdIy\"\n          ><\/div>\n        <\/div>\n\n        <button\n          type=\"submit\"\n          class=\"cta-new-wrapper cta-wrapper theme-light is-small-button\"\n          target=\"_self\"\n        >\n          Submit\n          <div\n            class=\"cta-lottie label-lottie\"\n            data-lottie=\"\/wp-content\/plugins\/design-system-plugin-2026\/assets\/lottie\/button-dark-single.json\"\n          ><\/div>\n        <\/button>\n\n        <div class=\"alert-error hidden\"><\/div>\n      <\/div>\n    <\/div>\n  <\/form>\n  <div id=\"contact-us-sales-status\"><\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9407ce9 thank-wrapper full-height-thank-page new elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"9407ce9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73bf12e heading elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"73bf12e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Thank you for reaching out.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e91686 elementor-widget__width-initial notfound-body elementor-widget elementor-widget-text-editor\" data-id=\"0e91686\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"61\" data-end=\"163\">We appreciate your message and will respond as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec56eb elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile elementor-widget elementor-widget-cta\" data-id=\"3ec56eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"cta-container\">\n      <a class=\"cta-wrapper   theme-light  is-small-button \"\n         href=\"https:\/\/www.afiniti.com\/blogs\/\" >\n                  Go to the News page                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 21 18\" width=\"21\" height=\"18\"\n          class=\" cta-svg  \">\n          <path\n            d=\"m2.64,13.88l2-1.02,3.02-1.54,3.12-1.59,2.78-1.42,3.12-1.59,1.08-.55-1.49,4.67s-.15.41.2.51c.37.1.49-.19.56-.38l.91-2.78.81-2.48s.16-.33-.12-.46c-.22-.11-2.54-.84-2.54-.84,0,0-3.39-1.1-3.51-1.13-.17-.05-.52-.12-.6.18-.03.11-.09.38.37.51s3.6,1.15,3.6,1.15l1.41.44-4.36,2.22L2.46,13.12s-.41.15-.26.52c0,0,.11.3.44.23Z\"\n            fill=\" #ffffff\"\n            stroke-width=\"0\" \/>\n        <\/svg>\n      <\/a>\n    <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0eead8 calculator-loader-wrapper hidden elementor-widget elementor-widget-html\" data-id=\"f0eead8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"dot-loader-wrap\">\r\n  <div class=\"dot-loader\"><\/div>\r\n  <div class=\"dot-loader dot-loader--2\"><\/div>\r\n  <div class=\"dot-loader dot-loader--3\"><\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Afiniti OrchestratorTM AI Orchestration Platform for Contact Centers Real-Time Decision Control Across Omni-Channel Contact Centers Afiniti Orchestrator is an AI orchestration platform for contact centers that unifies routing logic, SLAs, and decision-making across systems. It acts as a control layer to protect service levels and drive measurable business outcomes. It removes the need to manage\u202fbusiness\u202frules\u202fmanually,\u202fimproves [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":21436,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21788","products","type-products","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/products\/21788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/products"}],"about":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/types\/products"}],"author":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/comments?post=21788"}],"version-history":[{"count":30,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/products\/21788\/revisions"}],"predecessor-version":[{"id":21860,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/products\/21788\/revisions\/21860"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/media\/21436"}],"wp:attachment":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/media?parent=21788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}