{"id":20173,"date":"2026-02-04T18:40:55","date_gmt":"2026-02-04T18:40:55","guid":{"rendered":"https:\/\/www.afiniti.com\/?post_type=industry-reports&#038;p=20173"},"modified":"2026-02-20T02:53:48","modified_gmt":"2026-02-20T02:53:48","slug":"outcome-oriented-ai-for-contact-centers","status":"publish","type":"industry-reports","link":"https:\/\/www.afiniti.com\/industry-reports\/outcome-oriented-ai-for-contact-centers\/","title":{"rendered":"Unlock the Future of Your Contact Center with Outcome-Oriented AI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20173\" class=\"elementor elementor-20173\" data-elementor-post-type=\"industry-reports\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcbe658 e-flex e-con-boxed e-con e-parent\" data-id=\"bcbe658\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1dbdf85 e-con-full e-flex e-con e-child\" data-id=\"1dbdf85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a100b9 elementor-widget elementor-widget-heading\" data-id=\"6a100b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">UNLOCK THE REPORT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83d73be elementor-widget elementor-widget-heading\" data-id=\"83d73be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Unlock the Future of Your Contact Center with Outcome-Oriented AI<\/h1>\t\t\t\t<\/div>\n\t\t\n<!-- Javascript -->\n\n<script type='text\/javascript'>\n  let originalPath = window.location.pathname;\n\n  function openVideo(videoUrl, deep_link) {\n    const overlay = document.getElementById('videoOverlay');\n    const iframe = document.getElementById('videoIframe');\n    const autoplayUrl = `${videoUrl}`;\n    iframe.src = autoplayUrl;\n    iframe.allow = \"autoplay\"\n    overlay.style.display = 'flex';\n    document.body.style.overflow = 'hidden';\n\n    video_history_push_pop(deep_link);\n    \n  }\n\n  function closeVideo() {\n    const overlay = document.getElementById('videoOverlay');\n    const iframe = document.getElementById('videoIframe');\n    iframe.src = '';\n    overlay.style.display = 'none';\n    document.body.style.overflow = '';\n    video_history_push_pop('');\n  }\n\n  function getYouTubeEmbedUrl(url) {\n    \/\/ Our regex pattern to look for a youTube ID\n    const regExp = \/^.*(youtu.be\\\/|v\\\/|u\\\/\\w\\\/|embed\\\/|watch\\?v=|&v=)([^#&?]*).*\/;\n    \/\/Match the url with the regex\n    const match = url.match(regExp);\n    \/\/Return the result\n    const videoId = match && match[2].length === 11 ? match[2] : undefined;\n    if (videoId) {\n      return 'https:\/\/www.youtube.com\/embed\/' + videoId + '?autoplay=1';\n    }\n    else {\n      return undefined\n    }\n  };\n  function getVimeoEmbedUrl(url) {\n    \/\/ Look for a string with 'vimeo', then whatever, then a\n    \/\/ forward slash and a group of digits.\n    const match = \/vimeo.*\\\/(\\d+)\/i.exec(url);\n    \/\/ If the match isn't null (i.e. it matched)\n    if (match) {\n      \/\/ The grouped\/matched digits from the regex\n      return 'https:\/\/player.vimeo.com\/video\/' + match[1] + '?autoplay=1';\n    }\n    else {\n      return undefined;\n    }\n  };\n\n  function video_history_push_pop(deep_link) {\n    console.log(deep_link);\n    if (deep_link != '') {\n      const newUrl = \"\/video\/\" + deep_link; \n      history.pushState({ video: true }, \"\", newUrl);\n    } else {\n      history.pushState({}, \"\", originalPath);\n    }\n  }\n<\/script>\t\t<div class=\"elementor-element elementor-element-2929798 elementor-widget__width-initial report-body-txt elementor-widget elementor-widget-text-editor\" data-id=\"2929798\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>AI is everywhere in the contact center \u2013 routing, automation, analytics, QA \u2013 yet outcomes still lag because intelligence is fragmented across disconnected systems. In our market study with CMP Research, we reveal why traditional AI stacks fail to optimize decisions end-to-end, and why leading enterprises are shifting to Outcome Orchestration to connect data, decisions, and measurable results. <br \/>Assess how well your contact center is set up for orchestrating outcomes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5da9b1e get-report  future-proof elementor-widget elementor-widget-cta-new\" data-id=\"5da9b1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cta-new.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"cta-container\">\n      <a class=\"cta-new-wrapper cta-wrapper   theme-dark   \"\n         href=\"#\"  target=\"_blank\" >\n                  Get The Report        \n        \n      <div class=\"cta-lottie   label-lottie \" data-lottie=\"https:\/\/www.afiniti.com\/wp-content\/plugins\/design-system-plugin-2026\/widgets\/..\/assets\/lottie\/button-light-single.json\"><\/div>\n      <\/a>\n    <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d1d91d e-con-full e-flex e-con e-child\" data-id=\"9d1d91d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f69a75 elementor-widget elementor-widget-image\" data-id=\"6f69a75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"685\" height=\"698\" src=\"https:\/\/www.afiniti.com\/wp-content\/uploads\/2026\/02\/CMP-Report.jpg\" class=\"attachment-large size-large wp-image-20187\" alt=\"CMP Report\" srcset=\"https:\/\/www.afiniti.com\/wp-content\/uploads\/2026\/02\/CMP-Report.jpg 685w, https:\/\/www.afiniti.com\/wp-content\/uploads\/2026\/02\/CMP-Report-294x300.jpg 294w\" sizes=\"auto, (max-width: 685px) 100vw, 685px\" title=\"CMP Report - Afiniti\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>UNLOCK THE REPORT Unlock the Future of Your Contact Center with Outcome-Oriented AI AI is everywhere in the contact center \u2013 routing, automation, analytics, QA \u2013 yet outcomes still lag because intelligence is fragmented across disconnected systems. In our market study with CMP Research, we reveal why traditional AI stacks fail to optimize decisions end-to-end, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":20186,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[26],"page-category":[64],"class_list":["post-20173","industry-reports","type-industry-reports","status-publish","format-standard","has-post-thumbnail","hentry","tag-isfeatured","page-category-whitepaper"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/industry-reports\/20173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/industry-reports"}],"about":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/types\/industry-reports"}],"author":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/comments?post=20173"}],"version-history":[{"count":21,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/industry-reports\/20173\/revisions"}],"predecessor-version":[{"id":21536,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/industry-reports\/20173\/revisions\/21536"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/media\/20186"}],"wp:attachment":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/media?parent=20173"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/tags?post=20173"},{"taxonomy":"page-category","embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/page-category?post=20173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}