{"id":1791,"date":"2023-09-19T11:00:53","date_gmt":"2023-09-19T11:00:53","guid":{"rendered":"https:\/\/website23-prsrhearfpxnbzqh.afiniti.io\/?post_type=industries&p=1791"},"modified":"2026-03-17T23:58:40","modified_gmt":"2026-03-17T23:58:40","slug":"telco-media","status":"publish","type":"industries","link":"https:\/\/www.afiniti.com\/industries\/telco-media\/","title":{"rendered":"Telco & media"},"content":{"rendered":"\t\t
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Telecommunications: Outcome Orchestration at Enterprise Scale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Telecommunications contact centers are among the most complex in the world\u2014supporting millions of interactions across products, geographies, languages, channels, and regulatory environments. In this environment, delivering consistent customer experiences is not just a CX challenge, but a decision challenge.<\/p>

Afiniti is the leading provider of Outcome Orchestration for telecommunications, enabling operators to optimize every customer interaction by coordinating intelligence, routing, and automation toward measurable business outcomes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Telco\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Afiniti has been working with many of the world\u2019s largest telecommunications and media providers since 2011.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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By pairing customers with customer service agents based on historical patterns in data, companies see measurable gains in customer lifetime value and conversions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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How Afiniti delivered for a top telco<\/h6>\t\t\t\t<\/div>\n\t\t
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$1b+<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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In Lifetime Value Generated<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Afiniti improves the outcomes that matter most to telco and media providers<\/h3>\t\t\t\t<\/div>\n\t\t
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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Increased
sales<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Higher revenue
per call<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Increased
lifetime value<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reduced
churn<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Increased up &
cross-sales<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Reduced credits
and adjustments<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reduced high
cost actions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Improved
collections<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fewer truck
rolls<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Financial Services<\/h3>\n <\/div>\n
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International Bank
Increases Loan Sales by<\/p> <\/div>\n

\n 12% <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Insurance<\/h3>\n <\/div>\n
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Large U.S. Insurer
Increases Lifetime Premiums by<\/p> <\/div>\n

\n $450m+ <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Healthcare<\/h3>\n <\/div>\n
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Top U.S. Healthcare
Insurer Increases Telesales by<\/p> <\/div>\n

\n 6% <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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Travel & Hospitality<\/h3>\n <\/div>\n
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Global Hospitality
Company Increases LTV by<\/p> <\/div>\n

\n $40m <\/h3>\n
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with Afiniti<\/p> <\/div>\n <\/div>\n <\/a>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t

\n\t\t\t\t<\/circle><\/circle><\/circle><\/circle><\/line><\/svg>\t\t\t<\/div>\n\t\t\t
\n\t\t\t\t<\/circle><\/circle><\/circle><\/circle><\/line><\/g><\/svg>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Major telecommunications and media providers are increasing customer lifetime value and sales.<\/p>\n","protected":false},"author":5,"featured_media":13591,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1791","industries","type-industries","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/industries\/1791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/industries"}],"about":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/types\/industries"}],"author":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/users\/5"}],"version-history":[{"count":245,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/industries\/1791\/revisions"}],"predecessor-version":[{"id":21242,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/industries\/1791\/revisions\/21242"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/media\/13591"}],"wp:attachment":[{"href":"https:\/\/www.afiniti.com\/api\/wp\/v2\/media?parent=1791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}