Announcement

Afiniti Enters into Restructuring Agreement to Strengthen Balance Sheet and Accelerate Growth

Washington, DC, September 19, 2024 – Afiniti, Ltd. (the “Company”), a global customer experience and artificial intelligence provider, today announced it has entered into a restructuring agreement with its secured lenders, led by Vista Credit Partners, and its largest existing shareholder, The Resource Group International Limited.

The proposed recapitalization, which has the support of 100% of the Company’s lenders, will strengthen Afiniti’s balance sheet, significantly reduce its outstanding debt, and provide additional resources to accelerate growth initiatives, support continued product innovation, and enhance customer value.

“We are pleased to have reached an agreement that will provide our business with additional resources, expertise, and financial flexibility to support our ambitious growth plans,” said Hassan Afzal, Afiniti’s Chief Executive Officer. “We remain relentlessly focused on helping our customers optimize their CX journeys with scalable, AI-powered solutions capable of driving measurably better outcomes.”

About Afiniti
Afiniti is a leading provider of customer experience (CX) artificial intelligence (AI). Our AI optimization services, and infrastructure deliver measurably better business outcomes for some of the largest enterprises in the world. Our technology is used globally in the healthcare, telecommunications, hospitality, insurance, and banking industries, and across multiple customer experience channels. To learn more, visit www.afiniti.com.

Contact
IR@afiniti.com