A Better Pair™

Afiniti is one of the world’s leading applied artificial intelligence solutions, which is delivering billions in revenue for our clients.

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Afiniti enhances human interactions in large enterprises by efficiently pairing customers with employees based on predicted interpersonal behavior.

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Welcome to Afiniti

Afiniti transforms the way humans interact by applying artificial intelligence to discover, predict and affect patterns of interpersonal behavior.

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What we do

Watch how Afiniti creates great pairs

What we do


Afiniti generates $70 million in new revenue for T-Mobile each year.

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Afiniti has generated a 6.5% increase in sales for Caesars Entertainment.

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Afiniti has increased sale close rates by 6% at Sprint.

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  • 50M

    Calls optimized annually

  • $70M

    Incremental annual revenue

  • 5%

    Increase in telesales revenue

  • 3%

    Increase in collections revenue

  • 2M

    calls optimized annually

  • 6.5%

    increase in sales revenue

  • 30K

    incremental reservations

  • 90day


  • 70K

    New customers annually

  • $100M

    Incremental annual revenue

  • 24M

    Calls optimized annually

  • 6%

    Increase in sales close rate

Our expertise

We are working with some of the biggest global brands and our solution can be deployed across a wide range of sectors.

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Satellite TV
Social Media

Meet the team

We are working with some of the biggest global brands across a wide range of sectors.

Board of directors
Management team
Advisory Board

Partner with Afiniti

Create a competitive advantage by combining your product and industry expertise with Afiniti's Enterprise Behavioral Pairing™ solutions for contact centers.

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Our Offices

  • United States

    1700 Pennsylvania Avenue NW
    Suite 560, Washington DC20006

    +1 877 721-9158

  • United States

    701 5th Avenue Suite 7121
    Seattle, WA 98104

    +1 877 721-9158

  • United States

    175 Varick Street, 2nd Floor
    New York, NY 10014

    +1 877 721-9158

  • United Kingdom

    27th Floor, Millbank Tower 21-24
    Millbank London SW1P 4QP

    +44 800 998-7006

  • Hong Kong

    Room 805, Citibank Tower
    3 Garden Road, Hong Kong

  • Spain

    Pinar 5, Madrid 28006, Spain

  • Germany

    Kennedydamm 24, 40476,
    Düsseldorf, Germany

  • France

    8ème Étage, 7 Rue de la Paix 75002,
    Paris, France

  • Pakistan, Lahore

    7 Aitchison Street, 1 Km Raiwind Road,
    Thokar Niaz Baig, Lahore, Pakistan

  • Pakistan, Karachi

    19th Floor, Center Point, Shaheed-e-Millat
    Expressway, Karachi, Pakistan